You can manage your orders in the Lengow platform.
Order retrieval
Lengow retrieves new or modified orders on the Fruugo's website:
- Every hour.
-
Once a day for new orders made or amended in the last 5 days.
Orders processing
Orders go through various statuses in Lengow while being processed:
-
Waiting for acceptance: Here is what you can do at this stage:
- accept the order
- cancel the order (the "reason" must be provided)
- Accepted: The order has been accepted by Fruugo. At this stage, you cannot carry out any action. The order's status will change automatically in "Waiting for shipment".
-
Waiting for shipment: Order has been accepted and is now waiting for shipment. Here is what you can do at this stage:
- confirm order shipment. Optional arguments: "tracking_number", "tracking_url", "line", "quantity".
- cancel the order. You have to specify the "reason". Optional arguments: "line", "quantity".
- Shipped: The order has been shipped. At this stage, you cannot carry out any action.
- Cancelled: At this stage, you cannot carry out any action.
-
Refunded: The refund has been done through Fruugo backoffice. At this stage, you cannot carry out any action.
European VAT regulation
Fruugo will send to Lengow information related to VAT.
This information will let you:
- know whether you have to collect VAT or not for the order
- retrieve Fruugo VAT information, if you need to make a declaration on those orders for which you are collecting VAT
Information will be provided in Lengow (in orders export), through Lengow plugin as a JSON text field as well as via Lengow API.