Q&A - Scheduled maintenance of Lengow Production database on February 21th, 2024.

This operation is scheduled for Wednesday, February 21th, 2024, from 8 PM to 11 PM.

1. How will this maintenance affect my currently distributed product feeds on e-commerce platforms? Will product feeds and offers be halted during this period?

Product feed and offer distribution will be interrupted during the maintenance. Likewise, no product or offer updates will be sent to marketplaces.

2. Could I lose sales or opportunities during this downtime?
No, your products and offers will remain online.

3. Will the APIs still be available?
No, the APIs will not be available during this period. 

4. Do I need to anticipate adjustments to my settings or APIs?
No, no changes are expected. However, note that your API calls will fail during this period.

5. Is there an impact on importing my catalogs?
If you have imports scheduled during this period, they will not be executed.

6. Will customer orders placed during the maintenance be retrieved correctly once the platform is restored?
Absolutely, at the end of the maintenance, your orders will be automatically retrieved. If you use APIs for order retrieval, please ensure that the retrieval range covers the downtime period.

7. What security measures are in place to ensure the integrity of my data during maintenance?
The maintenance includes a prior backup procedure and the implementation of a backup system, allowing for quick restart in case of an incident during the process.

8. How can I stay informed about the progress of the maintenance and the reopening of the platform?
A maintenance page will be displayed when you log in to the platform. Once the maintenance is completed, access to Lengow will be possible again.

9. Will my custom settings and configurations be preserved after the maintenance?
Yes, all of your settings will be preserved.

10. Are there any actions I should take to prepare my online stores for this downtime?
To avoid order cancellations, we recommend preemptively unpublishing low-stock products if you anticipate significant sales during this period.

11. Will there be any specific platform adjustments or improvements that could benefit my activities once the maintenance is completed?
This maintenance will not have an immediate impact on the platform's operation but is a prerequisite for the implementation of planned performance improvements.

12. Will my catalog reprocessing (specific developments) be carried out?
If you have reprocessing scheduled during this period, it will be executed, but the catalog indexing in Lengow will be performed when the services resume.

13. Will my actions on orders from my plugin (Prestashop, Magento, etc.) be taken into account?
No. We kindly ask you to refrain from taking any actions on orders during this time slot.


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