You can manage your orders in the Lengow platform.
Order retrieval on Fnac Darty
Lengow retrieves new or modified orders on the channel's website:
- Every 30 minutes
- Once a day for new orders made or amended in the last 5 days
Orders management
Orders go through various statuses in Lengow while being processed.
Here is the list of statuses corresponding to orders statuses in Lengow followed by possible actions.
-
"waiting_acceptance": ["TOACCEPT, "CREATED"]
The order has been received and is waiting to be accepted or refused.
- Accept the order. Provide the "expedition_country_code".
- Refuse the order.
-
"accepted": ["ACCEPTED"]
The order has been accepted.
At this stage, you cannot carry out any action.
-
"waiting_shipment": ["TOSHIP"]
The order has been accepted and is awaiting for shipment.
- Confirm order shipment. Specify the "carrier" and "tracking_number" before to ship the order.
-
Refund all or part of the order. Indicate the "refund_reason".
-
"shipped": ["SHIPPED"]
The order has been sent and the shipment is in progress.
At this stage, you can "Refund" all or part of the order. If so, indicate the "refund_reason".
-
"refused": ["REFUSED"]
The order has been refused.
At this stage, you can: "Refund" all or part of the order. If so, indicate the "refund_reason".
-
"canceled": ["CANCELLED"]
The order has been cancelled. At this stage, you can: "Refund" all or part of the order. If so, indicate the "refund_reason".
-
"refunded": ["REFUNDED"]
The order has been refunded.
At this stage, you cannot carry out any action.
-
"closed": ["RECEIVED"]
The order is closed.
At this stage, you can: "Refund" all or part of the order. If so, indicate the "refund_reason".
You can choose whether or not to refund taxes, shipping costs and taxes on shipping costs.