Applicable products: Netmarkets

TikTok Shop - Orders Management

You can manage your orders in the Lengow platform.

Order retrieval

Lengow retrieves new or modified orders on TikTok Shop's website:

Every hour
Once a day for orders made or amended in the last 5 days

Order processing

Orders go through various statuses in Lengow while being processed.

Lengow statuses correspond to the following TikTok Shop orders statuses.
For each Lengow status, the possible actions are listed below.

There is no order acceptance step on TikTok Shop. An order is considered accepted by the Seller, unless they cancel it.

Lengow Status	TikTok Shop Status	Possible Actions at this status
"new"	"UNPAID"	- "cancel" action requires: • "reason" (must be one of the valid channel-accepted values at this status) • Optional: "line", "quantity"
"accepted"	"ON_HOLD"	- "cancel" action requires: • "reason" (must be one of the valid channel-accepted values at this status) • Optional: "line", "quantity"
"waiting_shipment"	"AWAITING_SHIPMENT" "PARTIALLY_SHIPPING"	- "ship" action requires: • "tracking_number" • "carrier" (name of supported carrier only) • Optional: "line" (to ship one SKU) - "cancel" action requires: • "reason" (must be one of the valid channel-accepted values at this status) • Optional: "line", "quantity"
"shipped"	"AWAITING_COLLECTION" "IN_TRANSIT" "DELIVERED"	- "refund" action requires: • "return_reason" (must be one of the valid channel-accepted values) • Optional: "line", "quantity", "refund_total", "currency" (EUR)
"canceled"	"CANCELLED"	❌ No action available
"refunded"	"COMPLETED" with cancellation reasons	❌ No action available
"closed"	"COMPLETED" Without cancellation reason	❌ No action available The order is completed when well received by buyer. The order is passed to COMPLETED status automatically after 30 days. Completed orders can no longer be returned or refunded.

All orders must shipped within 3 business days from order payment confirmation, and the tracking ID provided to TikTok Shop.

Sellers can only use carriers supported by TikTok Shop. Otherwise, TikTok will be unable to obtain shipment tracking information, and they may cancel the order.

In the Lengow Orders API payload, "order_line_metas.is_sample_order" is "true" if the order is to provide a sample product to an affiliate (a content creator).

Note: In Europe, TikTok Shop does not yet provide the amount of taxes in the order data.

Updated August 21, 2025 14:19

Order retrieval

Order processing

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