SUMMARY
Status: Closed
Incident Description: Proxy Service Disruption
27/11/2024 - 5.45 PM
We have improved the capabilities of our workaround to provide you with the usual high quality service.
27/11/2024 - 02.20 PM
Dear customers, thanks to the workaround implemented, we are able to crawl part of the outdated products, but with a degraded service (pace and effectiveness are not the same). Our provider remains actively engaged in resolving the incident they are facing, and we will keep you informed about the resolution of the issue.
27/11/2024 - 11:45 AM
We would like to provide you with an update on the ongoing incident.
Our teams have deployed a temporary workaround while awaiting a permanent fix from our supplier. We are closely monitoring its impact and will ensure to keep you informed of any further developments.
26/11/2024 - 18:45 AM
Our provider has confirmed an incident on their end and is currently working on resolving it with the highest priority.
We will make sure to keep you informed.
26/11/2024 - 11:45 AM
We wish to inform you of a significant incident affecting one of the proxies utilized by our teams. The current impact of this issue includes:
- Data from certain competitors is no longer up-to-date.
- Some connections could have disappeared (if your quarantine feature is enabled).
- You are unable to connect new products for the impacted competitors.
Please find attached a detailed list of the affected competitor sites : https://docs.google.com/spreadsheets/d/13ik8rKkMbbMiInSzVt6-LVszb63XbFN5zZir4HIde4U/edit?usp=sharing
Rest assured that our technical team is fully mobilized and treating this matter with the highest priority with our provider. We are working diligently to resolve the issue and will keep you promptly updated on progress.