Darty (Mirakl)

Add a channel catalogue

Add a Darty channel catalogue in your Lengow account.

Match Categories

Match your categories with Darty's through "Categories Matching".

Complete Attributes Matching

Match your products catalogue fields with the fields requested by the channel, based on field definition. If necessary, enter hard values, use functions and/or adapt the values by creating rules. For fields with valid values, select the suggested values or match with your products catalogue values.
If a value is missing in the drop-down menu, please contact your Fnac Darty account manager and ask for the creation of the concerned value.

1. Set up your special offers/sales/Black Friday

Note: FNAC Darty may offer reduced commission rates, please consult their documentation. 

To set up special offers/sales, fill in the following fields:

• price: strike-through price. If you don't want to set up special offers for your products, this attribute must contain the selling price.
• promotion_type: type of promotion. Example: "GoodDeal"
• sales_period_reference: Two possible values:
  WINTER_20XX (for winter sales, with XX ongoing year)
  SUMMER_20XX (for summer sales, with XX ongoing year)
• promotion_uid: Promotional reference specific to the seller for organising sales. (Optional for a promotion). Alphanumeric sequence of up to 50 characters (no spaces or special characters).
  
• discount_type: type of price reduction offered. Two possible values:
  • "fixed" if the value in the "discount_value" is the amount of reduction that you want to apply to your strikethrough price.
  • "percentage" if the value in the "discount_value" is the percentage of reduction that you want to apply to your strikethrough price.

• discount_value: amount or percentage of reduction depending on the information you entered in the "discount_type". FNAC will automatically calculate the promotional price based on this information.
• starts_at: date and time when the promotion's due to start. Format: YYYY-MM-DDTHH:MM:SS+01:00 (French Winter time) /  YYYY-MM-DDTHH:MM:SS+02:00 (French Summer time)
• ends_at: date and time and when the promotion's due to end. Format: YYYY-MM-DDTHH:MM:SS+01:00 (French Winter time) /  YYYY-MM-DDTHH:MM:SS+02:00 (French Summer time).

Sales

Contact your Fnac Darty account manager in advance to discuss the best way to showcase your sale products.

Black Friday

To display your promotional offers during Black Friday:

• Your promotional offers must be sent in advance. Contact your Fnac Darty account manager for more information.
• Follow the settings detailed for promotions (see above)

Take part to animations suggested by Darty by sending to your FNAC-Darty account manager, the list of your products to highlight (EAN) and prices before promotion and prices for the event.

Nevertheless, if you don't have a dedicated account manager, display reduced prices through your Lengow feed during Black Friday.

2. Delivery method and costs

Shipping costs and delivery methods are defined by the channel. Contact it to obtain the table of costs.

2.1 Delivery methods

Select delivery methods in your channel back office.

2.2 Shipping costs

Please note that each product is linked to a logistics category. The shipping costs are calculated on the basis of:

• the delivery method linked to the product
• the logistics category linked to the product

For the logistics category, you may choose between several options:

Keep the logistics category assigned by default by the channel. In that case, no action needs to be taken by you in Lengow.

OR

Change the logistics category assigned by default by the channel. In that case, fill in the field "logistic_class" (contact your channel account manager to obtain the list of authorised values).

Note: Go to your Mirakl back office if you want to set up free shipping costs for all your products.  

3. Variation values

This channel doesn't manage products variations and will create a separate product page for each product variation from your products catalogue.

For instance, there will be different product pages for a mobile phone available in different colours on the channel:
- One product sheet for the product X in black
- One product sheet for the product X in grey
- One product sheet for the product X in red
- One product sheet for the product X in blue

4. Other specificities

• The size of your visuals must be less than 2040 x 2040 px.
  
  

July 2021 VAT legislation - Get compliant!

Fields have to be completed in your Darty Mirakl backoffice.  

Country from where you ship orders may also be refined at the orders management step.

Manage your Exclusions

In addition to the usual instructions for exclusions, you must exclude for Darty:

• "Parent products" if your product catalogue contains any, since Darty does not want to receive parent files.

Preview your data

Check the data you are about to send to the channel using "Preview".

Configure your Options

Configure options before sending your products catalogue to the channel.

Mirakl_storeid : Enter here your Mirakl store identifier

More about Mirakl Authentification System

Launch the channel catalogue

• Before sending your optimised catalogue to Darty:
  • Check that your Darty online store has been created and opened.
  • Check that there are no rules created in your back office Fnac Darty.
    
    Note: contact your Darty account manager if you have any question on this matter.

• Send your optimised catalogue to Darty

Two distinct feeds are sent to Darty through API:

• Product Feed: enables the integration and creation of products. It is sent to Darty once a day. If your products are free from errors, they will be created in Darty and will appear online within 48 hours, after the offer feed has been sent.
  
  
• Offer Feed: enables the update of prices, stock, etc. It is sent to Darty every hour. When Darty receives the offer feed, data is updated almost immediately on Darty website.

Read Integration Reports

Read product and offer Integration Reports to check that your products are properly configured, either at product creation level (product feed) or updates (offer feed). These reports list only items which were rejected by Darty. For each product in error, Darty specifies the reason for the rejection.

Product and offer integration reports are available and downloadable from:

• Lengow: "Channel" tab > select "Darty" > "Activity"

• Your Darty Mirakl back office:
  • Products feed report: "My Inventory" > "Import From File" > "Track product imports"
  • Offers feed report : "My Inventory" > "Import From File" > "Track offer imports"

Edit a product file

• Edit "product data"

Contact your Darty account manager to edit this data.

• Edit "offer data"

Data is automatically updated as soon as the offer feed is sent out.

Unpublish/Delete an offer

• To stop advertising an offer on Darty, read our recommendations.
• To delete an offer from your channel Mirakl back office, set the quantity of the product at 0 (zero) in the "Attributes Matching" area.

Manage your Darty orders

You can manage your orders in the Lengow platform.

1. Order retrieval

Lengow retrieves new or modified orders on the channel's website:

• Every 15 minutes
• Once a day, for new orders made or amended in the last 5 days 

2. Order processing

Orders go through various statuses in Lengow while being processed.

3. Statuses of Darty orders

Orders go through various statuses in Lengow while being processed. 

Here is the list of Lengow statuses corresponding to orders statuses using Mirakl System:  

• "new": [ "STAGING" ]
• "waiting_acceptance": [ "WAITING_ACCEPTANCE" ]  
• "accepted": [ "WAITING_DEBIT", "WAITING_DEBIT_PAYMENT" ]
• "waiting_shipment": [ "SHIPPING" ] 
• "shipped": [ "SHIPPED" ]
• "refused": [ "REFUSED" ]  
• "closed": [ "CLOSED", "RECEIVED" ]
• "canceled": [ "CANCELED" ]
• "refunding": [ "WAITING_REFUND", "WAITING_REFUND_PAYMENT" ]
• "refunded": [ "REFUNDED" ]

Possible actions:

• accept the order. (order must be at waiting_acceptance status) You can change the country from which the order will be shipped.  
• refuse the order. (order must be at waiting_acceptance status) 

These actions can be performed for one or more product lines.

• ship the order. (order must be at waiting_shipment status)  

Ship action requires "tracking_number" to be specified.

If you're using a carrier unregistered by Mirakl, you can enter a "tracking_url". When the carrier is registered by Mirakl, this information is computed automatically.   

• refund (order must be at shipped status)  

Refund action requires "reason" to be specified from the valid values accepted by the channel.

The refund can be made on one or more lines. You can choose whether or not to refund taxes, shipping costs and taxes on shipping costs.

Contact Darty

• Darty commercial support: support-marketplace-darty@fnacdarty.com
• The Marketplace Support could be reached through your backoffice https://mp.fnac.com/compte/vendeur/aide "Aide" section (Help). 

Channel's news

Find here the latest changes/communications from the channel and what you have to do in Lengow: