1. Plugin install

1/ Install the Lengow plugin in Magento2

1.2 Update the plugin version

2. Set up your plugin in Lengow

When you use the plugin for the first time, you will need to configure some settings.

2.1 Global settings

You will find:

Identification settings

2.2 Export settings

You can:

• Export selected products only: when this option is enabled, only selected products will be exported to your products catalogue.
• Select product type to export (configurable, simple, downloadable, grouped and/or virtual).
• Select status of product to export: limit your export to active products, inactive products or both.
• Select attributes to export: choose products fields to export. To select several fields, press and hold the "Ctrl" or "Command" keys.
• Select default shipping country for export.
• Define default shipping method to calculate shipping cost.
• Define default shipping cost if no correspondence is found.
• Merge images with parents products if available: when enabled, parent products images will be merged with child products'. It is limited up to five images.
• Select the attributes to be exported from the parent products for the child products: The attribute values of the parent products will be directly filled on the child products.
• Save feed on file: enable this option if your catalogue contains many products (more than 3 000) or if your catalogue takes a long time to be generated. Your catalogue is then saved in a /media/lengow file in your Magento. Note: if you use a file, it is important to enable the scheduled task to keep it updated.
• Enable Magento cron: launches export every 4 hours. This option is useful when the "Save feed on file" feature is enabled, as it keeps your file updated. This option uses the Magento CRON system.

2.3 Orders import settings

You can:

• Synchronise all orders updated since: the maximum period (in days) on which the plugin comes to synchronise the orders. In the case of a cron synchronisation, the time interval is managed automatically by the plugin and is based on the date of the last successful synchronisation.
  For example, if the last synchronisation was an hour ago, the plugin will only retrieve the last hours.
  On the contrary, if the last synchronisation was 3 days ago, the plugin will synchronise on the last 3 days without ever exceeding the maximum number of days you have entered (it is recommended to leave this parameter on 3 days).
• Customer group: assign customers created during import to a specific customer group.
• Choose your shipping method: for orders shipped by marketplaces.
• Receive notifications whenever there are issues regarding order import
• Import orders shipped by marketplaces and decrement the concerned stocks
• Import B2B orders without taxes: This option allows you to remove taxes from B2B orders. By default, this option is disabled.
• Activate the currency conversion of your orders: All orders imported in Magento 2 will be automatically converted into the currency chosen in Lengow.
• Enable Debug Mode: use Debug Mode to make test orders. You must enable this option ONLY on your preproduction server.
• Enable Magento cron: Allows the synchronisation process to start every 30 minutes. This keeps your marketplace orders, dispatch and cancellation actions up to date. This option uses Magento's CRON system. Be careful however to activate this option only if the automatic synchronisation of Lengow is not running, otherwise both processes will run at the same time and may cause duplicate orders.

Manage your products

Select products you want to export to Lengow. For each of your Magento shops, choose whether you export all products or a selection of products.

You can change:

• the number of products exported to the Lengow platform in the Products area.
• your products values (title, description, price, ...). Click on "Catalog" on the menu on the left.

Changes will be visible in the Lengow platform in the next products catalogue import.

Click on the "Download" icon to download your products catalogue containing your selection of products.

Manage your orders

In this area, you will find:

• The number of orders in error and waiting for shipmentwhen there are some.
• Last synchronisation date with Lengow. You can perform a manual synchronisation by clicking on the "Synchronize Orders" button.
• An access to change the e-mail address to which error reports are sent.
• Your imported orders which you can filter (Lengow status, marketplace, order ID, ...)
• A command to re-import or re-send orders. Click on the dropping down menu near "Actions" and select your option.

Orders management

For each of your orders from Lengow, you will find a new Lengow block with all the order information and the following actions:

• Re-import the order: recreate a new order and pass the current order through a Lengow technical error, but it's not worth further reducing stock.

• Resend the action: This allows you to resend the action to change the status of the order to Lengow. (Ideal for correcting an order import error, for example if you have just entered the tracking coli which had been forgotten).

• Re-synchronise the order: This allows you to remake the matching between Magento's order ID and the order ID in Lengow.

In the plugin, you will find marketplace orders. You can see:

• if the order has been correctly imported in Magento
• your orders status (in progress and closed)

If an order is not correctly imported in Magento, it will appear as "Not imported". Mouse over this message to know what is preventing import. Correct the bug and click on "Not imported" to re-import the order.

If you encounter troubles whilst solving problems, contact our Support Team.