Fruugo

Add a channel catalogue

Add a Fruugo channel catalogue in your Lengow account.

Complete Attributes Matching

Match your products catalogue fields with the fields requested by the channel, based on fields definitions. If necessary, enter hard values, use functions and/or adapt the values by creating rules. For fields with valid values, select the suggested value or match with your products catalogue values.

Some fields are mandatory and must be completed. Other fields are optional but Fruugo recommends you to fill them in to improve your products visibility.

General Tips for Fruugo:

• View the submission from an international customers perspective who would be looking to purchase, and supply all suitable information rather than the minimum requirements.
• Use Title case for all fields. Do not write in capitals or lower case.
• Always check grammar and spelling. If there is a mistake on a search field the product will not be found.
• Use the manufacturers/brands official product information as a base for your content where possible.

1. Set up special offers

To manage promotions, fill in these fields:

• "NormalPriceWithVAT": Indicate the standard price before promotion
• "DiscountPriceWithVAT": Indicate the discounted price with VAT
• "DiscountPriceStartDate": Specify the start date of the promotion
• "DiscountPriceEndDate": Indicate the end date of the promotion

Date format accepted by Fruugo: DD:MM:YY; DD:MM:YYYY; YY:MM:DD; YYYY:MM:DD; DDMM-YY; DD-MM-YYYY; YY-MM-DD; YYYY-MM-DD

2. Delivery methods & costs

Your delivery charges should be provided to your Fruugo Integration contact directly via the  Supplied Fruugo Shipping Template.

Please refer to the Fruugo Support Wiki for assistance.

3. Variations

Fruugo accepts product variations. The following attributes are to be completed to set up your variation:

• "Sku id": Unique ID of the variant product (child line)
• "Product id"": Parent product ID (common to all variant products)
• "Size": Use this attribute if you have different sizes for one product.

Fruugo recommends to include the size for all products, however the field should not include generic terms such as "one size" or "o/s" (unless clothing & footwear).  

• "Color": Use this attribute if you have different colors for one product.

Fruugo recommends to include a colour for all products, however the field should not include generic terms such as "multi-coloured", "mixed" or "one colour" (unless clothing & footwear).  

• Attribute 1 - 10: If you other variations to set for one product (ex: fabric), use the attributes "Attribute1" etc ...

Parent products must be excluded from the feed sent, if your products catalogue contains any.  

Manage your Exclusions

Follow the usual instructions for exclusions for this channel:

Preview your data

Check the data you are about to send to the channel at the "Preview" step.

Configure your Options

Configure options before sending your products catalogue to Fruugo.

The options enable you to link your Lengow feed to your Fruugo account.

• Login: email address of your Fruugo account
• Password: password of your Fruugo account

Launch the channel catalogue

• Before the launch, make sure your Fruugo seller account is open and your FTP Content account is created. 
  Note: contact you Fruugo account manager if you have any question about it.

Once your Fruugo seller shop has been created:

• Communicate the URL of your optimized catalog (Launching Step of configuration) to your  Fruugo Integration Specialist.
  They will verify the content, advise of amendments, and set up an automatic recovery of your feed from Lengow (hourly once launched).

Integration reports

Lengow doesn't have a direct connectivity with Fruugo regarding errors feedback on products and offers integrations.

No integration reports are available in Lengow, only the last feed sent to Fruugo.

To check possible integration errors on your products, go to your Fruugo sales area. 

Edit a product file

• Check our usual guidelines to edit your data.

  • Edit "product data"
  • Edit "offer data"

Stop advertising / Delete a product

Two attributes should be completed for Fruugo feed in Lengow:

StockStatus (Use this attribute to indicate wether you want to unpublish or delete permanently the product)

StockQuantity with the value 0

Manage your orders

You can manage your orders in the Lengow platform.

1. Order retrieval

Lengow retrieves orders placed on Fruugo website every hour.

2. Orders processing

Orders go through various statuses in Lengow while being processed:

• Waiting for acceptance: Here is what you can do at this stage:
  • accept the order
  • cancel the order (the reason must be provided)

• Accepted: The order has been accepted by Fruugo. At this stage, you cannot carry out any action. The order's status will change automatically in "Waiting for shipment".

• Waiting for shipment: Order has been accepted and is now waiting for shipment. Here is what you can do at this stage:
  • confirm order shipment. You should enter the delivery date to confirm order shipping. Fruugo also advise to fill in a tracking number and carrier.
  • cancel the order. You have to specify the reason. You also may declare the product line and the quantity. 

• Shipped: The order has been shipped. At this stage, you cannot carry out any action.

• Cancelled: At this stage, you cannot carry out any action.
• Refunded: The refund has been done through Fruugo backoffice. At this stage, you cannot carry out any action.

European VAT regulation

Fruugo will send to Lengow information related to VAT.
This information will let you:

• know whether you have to collect VAT or not for the order 
• retrieve Fruugo VAT information, if you need to make a declaration on those orders for which you are collecting VAT

Information will be provided in Lengow (in orders export), through Lengow plugin as a JSON text field as well as via Lengow API.    

More about collecting VAT in Europe.

Contact Fruugo

To join Fruugo please visit the Fruugo enquiries form:

• Contact Fruugo for any question: https://sell.fruugo.com/fr/registration
• or contact Fruugo by email for technical question: business.development@fruugo.com