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All channel guides have the SAME index
To ease your channel setup, ALL our channels guides (marketplaces guides) are following the same steps in the same order.
In addition to follow all explanations to setup a specific channel, you will also acquire useful habits.
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Not all articles are translated into all languages, but we are working to increase their number.
Contact Lengow Customer Success Team
Would you like to send us...
A feedback about the HelpCenter?
We keep doing our best every day, but we are not perfect.
You find our guide need improvement?
Let us know! Send us a message.
A question about your account?
The HelpCenter did not provide you with the answer you were looking for?
Lengow Support Team is there to help!
Click on "Submit a request" in the top right corner and fill in the form. The more accurate information you provide, the quicker the answer.
You will be asked to select the account that is impacted by your request or to provide its account id. Read below how to find it.
In order to prioritize urgent matters, you will also be asked to evaluate the impact of your request.
Please consider that the impact will be revised by Lengow if found not accurate.
How to choose the impact of my request?
Limited - I have a question on how to use the platform, a setup advice, or I want to request an evolution.
Ex : Do you offer this feature on the Marketplace? How to make an exclusion rule? How to push a price with a 30% discount?
Moderate - My business is affected on a limited scope of products or orders / is not currently affected by this request but will become serious if I don't find a solution. I need help on an error message.
Ex : I have an error message on some of my products that I can't solve and I can't publish them
Major - My business is partially affected by a software anomaly, with a potential loss of revenue, but the application can be used partially or overall with a workaround.
Ex : I can't update my stock ; I have not received some orders into my back office…
Critical - My entire business is affected by a critical software anomaly, including immediate and global loss of revenue, with no workaround available.
Ex : I am not receiving any orders / APIs are no longer responding
Or you want to connect to your Lengow Request account?
To access your Lengow request account and read your requests history, visit https://help.lengow.com/hc/en-us/requests/new
Click on the "Sign in" button and enter your credentials.
You don’t have an account on help.lengow.com platform yet?
Simply click on « Sign up » : you’ll just need to enter your name and email address to create an account.
Have you already contacted the Lengow Support team via email?
Your account already exists!
Just click on « Get a password » to access it.
Once you’re connected, you’ll find your tickets history under « My activities », as shown in this video:
No time to sign in?
Just click on "Send a request" at the top of this page and fill in your email address. The request will automatically be added in your requests history.
Need to copy Lengow in on an email to a channel?
Use the following email address to automatically create a support ticket: firstname.lastname@example.org
Received an answer and cannot read attachment?
In some case, you may not see attachments where you would normally see an attached file.
The attachment may have been sent as a clickable HTML link. In that case, it will be made available below the agent signature.
Want to get access to all tickets about your company?
As a team, you may need to be able to access your colleagues requests in order to take over in their absence, or when someone is not part of your team anymore, you would like to keep access to his.her request history engaged with Lengow support.
By default, each requester can only see his.her own requests raised to Lengow.
Simply ask Lengow Support to enable the option "Users can view all organisation tickets" on your account to start sharing and accessing all requests about your company as a team.
This request can only be made by the owner or an administrator of the Lengow account.
Find your ID on the Lengow platform
To know your Account ID, go to the "General Information" section of your account.
You will find your Account ID and your Customer ID on the left-hand side of this page (see screenshot below). The Account ID is the one to provide when contacting our Support team.
When hovering over the name of your account, you'll also see the date of creation of your account.
To know the ID of one of your channels, click on the "Channels" tab and select your feed.
The feed ID is displayed next to the feed name (see screenshot below).
Tip: The feed ID is also present in the page's URL (highlighted below in green), making this ID visible in the Settings section of the feed as well.