Orders go through various statuses in Lengow while being processed.
Here is the list of Lengow statuses corresponding to orders statuses using Mirakl System:
- "new": [ "STAGING" ]
- "waiting_acceptance": [ "WAITING_ACCEPTANCE" ]
- "accepted": [ "WAITING_DEBIT", "WAITING_DEBIT_PAYMENT" ]
- "waiting_shipment": [ "SHIPPING" ]
- "shipped": [ "SHIPPED" ]
- "refused": [ "REFUSED" ]
- "closed": [ "CLOSED", "RECEIVED" ]
- "canceled": [ "CANCELED" ]
- "refunding": [ "WAITING_REFUND", "WAITING_REFUND_PAYMENT" ]
- "refunded": [ "REFUNDED" ]
Possible actions:
- accept or refuse the order. (order must be at waiting_acceptance status)
Refuse action requires "reason" to be specified.
- ship the order. (order must be at waiting_shipment status)
Ship action requires "tracking_number" to be specified.
If you're using a carrier unregistered by Mirakl, you can enter a "tracking_url". When the carrier is registered by Mirakl, this information is computed automatically.
- refund (order must be at shipped status)
Refund action requires "reason" to be specified from the valid values accepted by the channel.
Fulfillment orders
If "Fulfillment" feature is made available by the marketplace, information will be automatically retrieved as specified in the "Lengow & Fulfillment" guide, "Orders Import" step.