New Lengow platform, new plugins!
- You were using a Lengow Prestashop or Lengow Magento 1 plugin to manage your orders on the previous platform
About marketplaces orders and plugins
Points you need to know before switching your marketplaces feeds to the new platform:
Orders from marketplaces switching with the "Product range" process will be retrieved in both Lengow platforms during the time they are active.
- First import when a marketplace is activated in both Lengow platforms
By default, Lengow retrieve in the new platform all orders created or updated in the last 5 days from the day you activate the new channel (at that moment these orders would have already been retrieved in the previous platform).
- Next imports
The hybrid plugin will randomly import orders to your ecommerce backoffice once from V2, once from V3.
In case you face orders update issue, you'll be able to update the status from the Orders dashboard in the new Lengow platform.
And don't forget to set the automatic order acceptance in your Lengow account, if you did it on the previous platform! (see button below)
In the hybrid plugin, activate the compatibility with the new Lengow platform and fill in token, secret and account ID (if you have not done it yet).
Make sure to do these actions before deactivating a marketplace feed in the previous Lengow platform, otherwise actions on orders may be not sent to the marketplace.
When switching to the new platform plugin?
We strongly advise you to install the plugin dedicated to the new platform, when all the marketplace channels you want to report to the new Lengow platform are set up and linked to the channels and all the orders are retrieved via the new platform.
Along with the plugin installation...
... please read through these different subjects (buttons below):
- Demo environnement
- Automatic order acceptance
- When switching to the new plaform plugin ? (read paragraph above)