ManoMano - Orders management

You can manage your orders in the Lengow platform.

Order retrieval

Lengow retrieves new or modified orders on the channel's website:

  • Every 15 minutes
  • Once a day, for new orders made or amended in the last 3 days 

Order processing

Orders go through various statuses in Lengow while being processed

Orders statuses

  • Waiting for acceptance: the order is awaiting acceptance. Here is what you can do at this stage:
    • Accept the order.
    • Refuse the order.
  • Accepted: the order is accepted. No action possible at this stage.
  • Waiting for shipment: the order is awaiting shipment. Here is what you can do at this stage:
    • Confirm the order shipment. You must choose the "carrier" in the provided carrier list to confirm the shipment. Choose "Other" and indicate a "carrier_name" if your carrier does not appear in the available carrier list.
  • Shipped: the order has been shipped. Fulfillment orders are received at this status by Lengow. Here is what you can do at this stage:
    • Refund the order. When refunding an order, the fields "refund_reason" and "refund _shipping_fees" are mandatory.
  • Refunding: the refund is being processed by ManoMano. No action possible at this stage
  • Cancelled: the order is cancelled. No action possible at this stage.
  • Refunded: the order is refunded. No action possible at this stage.

Orders with the fulfillment program

The orders from the fulfillment program are sent to Lengow directly with the status "Shipped".

If you import these orders into your back-office :

  • using Lengow API: the information can be retrieved through the node "is_delivered_by_marketplace"

  • using one of Lengow's Plugins, into the orders import settings

Invoice management

Answers to invoice requests stand among subjects taken into account for your ManoMano satisfaction rate as a merchant.

ManoMano allows you with three options to download invoice:

1. Reply to the email
2. Schedule an automatic email with the invoice for each order at the time of shipment
3. Use ManoMano's billing mandate service
Lengow will be useful for the second option, since Lengow Orders API will provide you the customer email address among all other invoicing information.

For information and details about these dowloading invoice options, please contact ManoMano.

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