Sophie MAINI-GASTOU
Activity overview
Latest activity by Sophie MAINI-GASTOU-
Sophie MAINI-GASTOU created an article, 💡 How do I add a recipient in copy to my support tickets?
To add a recipient in copy to your support tickets, you must first be logged in to the Help Center. Once logged in, you will have a CC field on the request creation form, as well as a CC fiel...
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Sophie MAINI-GASTOU created an article, 💡 How to subscribe to updates from the Help Center?
On each chapter, you have a "Follow" button. By clicking on it, you will receive email notifications for any new article published in that chapter. Please note that it is necessary to subscribe to ...
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Sophie MAINI-GASTOU created an article, 💡 What do the emojis in the article titles correspond to?
What do the emojis in the article titles correspond to? 💡 This article is in Q&A format: it consists of short answers to very specific issues, particularly raised with our customer support. 🎓 This ...
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Sophie MAINI-GASTOU created an article, 💡 How to sign in to the Help Center?
To be able to log in to the Help Center, you must have a "User" account on a Lengow platform.Click on the "Sign in" button and enter your credentials. Have you never logged in before and don't...
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Sophie MAINI-GASTOU created an article, 💡 How can I manage my support requests?
To access your Lengow request account and read your requests history, you have to sign in. Once you’re connected, you’ll find your tickets history under « My support tickets », as shown in this vid...
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Sophie MAINI-GASTOU created an article, 💡 How to choose the impact of my Support request?
In order to prioritize urgent matters, you will be asked to evaluate the impact of your request.Please consider that the impact will be revised by Lengow if found not accurate. Limited - I have a...
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Sophie MAINI-GASTOU created an article, 💡 How to open a ticket to Lengow support ?
The HelpCenter did not provide you with the answer you were looking for?Lengow Support Team is there to help! To create a ticket, Click on "Submit a request" in the bottom of the home page and fill...
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Sophie MAINI-GASTOU created an article, 💡 How to change the language of the Help Center?
From each page, change the language.Click on the language button in the top right corner.Then select the language you prefer. Not all articles are translated into all languages, but we are workin...
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Sophie MAINI-GASTOU created an article, 💡 How to search for information in the Help Center?
Search from the HomePage Use the Search bar.Suggestions are provided in the list below. Click on "Search" to reach the full list. Search from a guide Search bar is available in the top of all arti...
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Sophie MAINI-GASTOU created an article, 💡 How can I find my ID on the Lengow platform?
To open a ticket, your account and feed IDs are required. How to find them? Account ID To know your Account ID, go to the "General Information" section of your account.You will find your Account ID...