Sophie MAINI-GASTOU
Articles
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💡 How can I manage my support requests?
To access your Lengow request account and read your requests history, you have to sign in. Once you’re connected, you’ll find your tickets history under « My support tickets », as shown in this vid...
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🔧 Fnac / Darty - Error: "description: *** is a wrong value, length should be less than 243, current length ***"
The "description" field of Darty does not expect a product description but rather a description of your store within 243 characters. You can enter this description in plain text within the attribut...
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💡 Why is my FTP access at 95.131.137.19 or 95.131.137.21 no longer working?
These IPs are from our old V2 infrastructure, which has now been decommissioned. This IP To avoid any issues related to server migrations or maintenance, we recommend using the host ftp.lengow.io i...
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💡 How do I add a recipient in copy to my support tickets?
To add a recipient in copy to your support tickets, you must first be logged in to the Help Center. Once logged in, you will have a CC field on the request creation form, as well as a CC fiel...
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💡 How to sign in to the Help Center?
To be able to log in to the Help Center, you must have a "User" account on a Lengow platform.Click on the "Sign in" button and enter your credentials. Have you never logged in before and don't...
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💡 How to subscribe to updates from the Help Center?
On each chapter, you have a "Follow" button. By clicking on it, you will receive email notifications for any new article published in that chapter. Please note that it is necessary to subscribe to ...
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💡 How to choose the impact of my Support request?
In order to prioritize urgent matters, you will be asked to evaluate the impact of your request.Please consider that the impact will be revised by Lengow if found not accurate. Limited - I have a...
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💡 How to search for information in the Help Center?
Search from the HomePage Use the Search bar.Suggestions are provided in the list below. Click on "Search" to reach the full list. Search from a guide Search bar is available in the top of all arti...
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💡 What do the emojis in the article titles correspond to?
What do the emojis in the article titles correspond to? 💡 This article is in Q&A format: it consists of short answers to very specific issues, particularly raised with our customer support. 🎓 This ...
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💡 How can I find my ID on the Lengow platform?
To open a ticket, your account and feed IDs are required. How to find them? Account ID To know your Account ID, go to the "General Information" section of your account.You will find your Account ID...