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Submit a request

In order to comply with legal obligations, please do not include any personally identifiable or sensitive data of your customers (in texts, screenshots of orders, attachments, etc.) in this support request form, unless it is directly relevant to your request.

We would like to inform you that our company will be holding its annual internal seminar on September 18 and 19, 2024. During this period, our support team will be available on minimal standby, limited to critical incidents only. As a result, response and resolution times may be longer than usual. We sincerely thank you for your understanding and cooperation. Rest assured, we will do everything possible to address your needs promptly when we return to full capacity on September 20.

Your email address

My request is about

Impact on my business

How to choose impact: https://vu.fr/pmBgl - Please consider that the impact will be revised by Lengow if found not accurate.

My request is more specifically about

I manage my orders:

I would like to

I select the affected channel(s)

I specify the ID of the affected feed(s) in Lengow :(optional)

Example(s) of affected order ID(s)

This information is necessary to determine the origin of your problem.

My catalog is sent to Lengow by :

I select the Lengow plugin concerned(optional)

I specify the affected catalogue(s)(optional)

Indicate catalogue ID, name and/or country

My request is more specifically about

Lengow Account ID

It will allow us to process your request faster

Required service

Subject

It will be the subject of the email that will be sent to you in response to your request.

Message

Detail your request as thoroughly as possible for optimal assistance. Please refrain from including personal customer data (text, screenshots, or attachments) unless directly relevant to your request.

Preferred language of communication

I consent to the processing of my personal data

Your data are processed by Lengow in order to contact you back. In accordance with current data legislation, you have a right to access, rectify and delete your data, oppose their treatment, limitation, portability and the ability to set the guidelines for their fate in the event of death. You may exercise these rights at any time by writing to dpo@lengow.com.

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