Logo-Cdiscount-baseline.png

第一步首先请和Cdicount平台联系, 确认您的产品是否符合条件。

其次检查您的目录里是否完整,产品目录必备项请参阅我们目录指南

提醒:您还没有产品目录?请联系我们客服帮您找到解决方法。

Cdiscount Pro

CDiscount Pro no longer exists as a separate site from the CDiscount site, but you can still distribute your professional offers on CDiscount. 

Your end customers identified with a Pro account will not pay VAT on your products.

如何添加渠道 / Add a channel catalogue

Add a Cdiscount channel catalogue in your Lengow account.

跟卖产品 EAN 对应 / EAN Matching

Cdiscount allows the EAN Matching at the only condition that the products you want to match already exist in their database.
 
Depending on the type of products, some fields must be filled in Lengow, to publish your products via Cdiscount EAN Matching. Follow these instructions: 
For "standard" products (without size variations), fill in the fields :
  • SKU
  • ProductEan
  • ProductCondition
  • Price
  • EcoPart
  • Vat
  • Stock
  • DeaTax
  • PreparationTime
  • Shipping fees 
For "variant" products (with a range of sizes), the approach is different because even if the product is already created in Cdiscount, an insertion stage to its variant repository is necessary. You must still go through a product creation phase. The 4 indispensable elements are :
  • Sku
  • Size
  • SellerProductColorName
  • SellerProductFamily

给商品分类 / Match Categories

Match your categories with Cdiscount's using "Categories Matching".

匹配商品属性 / Complete Attributes Matching

将您的产品目录与渠道要求的类别匹配。 

如有必要,输入固定值,使用功能和/或通过创建规则来修改值。 

对于渠道必选项,请选择建议值或与您的产品目录值匹配。 如果下拉菜单中缺少某个值,请与您的渠道客户经理联系,并要求创建相关值。  

1. 设置促销和减价活动 / Set up your promotional offers/flash sales

1.1 设置促销和减价活动 / Promotional offers

填写以下字段以在 Cdiscount 上设置您的促销优惠:

  • StrikedPrice:  这是建议售价(法文中的PVGC)。 这是划线价格 ,表示该产品通常在市场上出售多少。 该字段必须高于“ Price ”字段中填写的值。
  • Price: 其值必须与在“ StrikedPrice”字段中输入的值不同。 该字段必须低于产品的划线价格。

1.2 Flash sales

"Flash Sale"是一项CDiscount 的促销服务,可显示最长72小时的促销优惠。

限时促销结束后,您必须等待一段时间(具体请联系Cdiscount),然后才能提交新的限时促销。

填写以下字段以设置 Cdiscount 上的快速销售:

  • Price: 其值必须与在“ StrikedPrice”字段中输入的值不同。该字段必须低于产品的划线价格。
  • DiscountComponentDiscountValue 是折扣应用于“Price”字段中的值的百分比(可以在1到99%之间)。该值必须为数字,且不带符号“%”。 

注意:如果促销百分比未出现在“源目录”中,则可以通过“规则”(特别是使用CALC函数)设置公式来从Lengow计算促销百分比。

Cdiscount将基于"Price"字段中定义的售价和“ DiscountComponentDiscountValue”字段中定义的折扣百分比自动计算Flash Sale的最终价格。
  • DiscountComponentStartDate: 促销活动的开始日期(格式必须为 YYYY-MM-DDThh:mm:ss)
  • DiscountComponentEndDate: 促销结束日期(格式必须为 YYYY-MM-DDThh:mm:ss)

注意: 一旦您设置了上面提到的快速销售属性,"DiscountComponentType" 和 "DiscountComponentDiscountUnit" 这两个CDiscount 的必填项会自动生效。

Flash Sale 例子

在此示例中,促销为期2天,所示价格为49.99,折扣是20%,即:39.99€

在Lengow 后台需要设置:

  • Price : 49.99
  • DiscountValue : 20
  • DiscountComponentStartDate : 2020-06-21T21:00:00
  • DiscountComponentEndDate : 2020-06-23T20:00:00

Flash Sale结束后,您只需完成以下操作,即可将划掉的价格推至49.99,价格为39.99€:

  • StrikedPrice : 49.99
  • Price : 39.99

2. 物流方式和运费 / Delivery method and costs

1. 物流方式 / Provide preparation time for your orders

1.提供订单准备时间 

填写字段“ PreparationTime”。最多5天。 
2.选择送货方式 
在“ ShippingInformationDeliveryMode”字段中选择您的送货方式。

注意1:请确保选择与在Cdiscount 卖方后台中打勾的交付方式相同的交付方式。否则,您的报价供稿将是错误的,并且您的产品将不再在Cdiscount上更新。  

注意2:以下是您的Cdiscount后台建议的交付方式:

  • 送货上门-小包裹(少于30公斤):
    • Standard
    • Tracked
    • Registered
    • Express/Fast
  • 送货上门-大包裹(超过30公斤):
    • Eco
    • Usual
    • Comfort
  • 寄存或取货点:
  • Store delivery
  • Pick-up Mondial Relay Shipping
  • Pick-up Relais Colis Shipping
  • Pick-up So Colissimo Shipping

"Fast" 交付方式仅非法国商人使用,并自动在Cdiscount后台办公室中打勾。

注意3:某些送货方法是不兼容的。更多信息请联系您的Cdiscount客户经理。

  • 售价超过40欧元的产品将不能使用“ Standard”。
  • 在同一报价中,不能同时选择小包裹(小于30公斤)和(大包裹(大于30公斤)两种方式。
  • 以下送货上门方法是必须的:
小包裹(少于30公斤):“ Tracked ”和 “Registered” 
大包裹(超过30公斤):“ Eco ” 
  • 寄存和取货点不能单独使用,例如“ Pick-up  Mondial Relay Shippping”或“ Pick-up Relais Colis Shippping”或“ Pick-up So Colissimo 

 "Store Delivery" 商店取货可以单独使用

设置运费

无论选择任何一种物流方式,这两项是必填的:

  • "ShippingPrice"
  • "AdditionalShippingPrice"

例如 :  "registered" 这种物流方式需要填的项目 :

  • RegisteredShippingPrice
  • AdditionalRegisteredShippingPrice


注意1:如果您未填写“ AdditionalShippingPrice”字段,则每当客户购买同一商品的多个单位时,都不会应用任何额外的运费。

注意2:如果客户购买不同产品,会自动默认最高运费。 其他产品也将收取额外的运输费用。

例如, 如果客户购买:

  • 2个 "A" 产品 为€5 的运费并且有 €2 的附加运费
  • 2 个"B" 产品为 €10 的运费但是没有附加运费

那么他需要付的总运费为: 10€ (B) + 0€ (B) + 2€ (A) + 2€(A),合计 14€

注意 3: 国际运输的附加费用需要在Cdiscount 后台设置。 会自动添加到由Lengow设置的交货成本中。

3. Variation values

Cdiscount accepts size variations only.
Variations are only possible on certain categories (Clothing, Sport, Jewelry, etc.).

To manage variations, fill in the following fields:

  • SellerProductFamily: parent identifier (common to all variations for one product). This field is mandatory for products which have variations. Providing this field will gather all variations of a product on one same product page.
  • SellerProductColorName: product color. This field is mandatory.
  • Size: product size. Free value. This field is mandatory for products which have size variations.


Some of your products have size AND color variations in your catalogue?

Cdiscount doesn't recommend the double variation size and color for products displayed on the marketplace.

4. Description attributes 

    • Cdiscount 允许 "Description_nohtml” 里面发送所有产品描述的信息。

    然后 Cdiscount 将能认别此信息并将其重新分类,以便正确确定产品的种类。

    这一线必须依照以下格式:Cdiscount 的产品属性:目录里对应的名称,并用逗号分隔

    例如: 汽车轮胎材料: $ 您的目录里对应的材料名称 , 发动机: $ 您的目录里对应的型号

     

    • Description: The marketing description of the product. 
    Must not exceed 5000 characters. DO NOT complete with offers information (price, stock, delivery, guarantee, etc.). 

     

    HMTL code is allowed in the Description attribute except for these codes: 

    <href> <font> <table> <tr> <td> <th> <h1> <h2> <h3> <h4> <h5> <h6> <body>

Manage your Exclusions

Follow the usual instructions for exclusions for this channel:

Are there product variations in your catalogue? Check whether the parent products should be excluded or not in the step dedicated to variations.

Preview your data

Check the data you are about to send to the channel at the "Preview" step.

Configure your Options

Configure options before sending your products catalogue to the channel.

Regarding the identifiers you have to complete:

  • Username

Provide your Cdiscount API login. The format is "username-api".

In your Seller Zone on Cdiscount :

Settings > Your personal settings and bank details > Connection information > Change your API connection settings > Login

  • Get your login and complete in Lengow the "Username" field with this login info.
  • Then, click on "Reset your API password" (bottom page)
  • You will receive a temporary API password on your Cdiscount seller e-mail
  • Change this temporary password by a more suitable one in this tab (Connection information > Change your API connection settings > Password).
  • Password

Provide your Cdiscount API password

Note: If you change your Cdiscount API password, please also change your password in Lengow. Otherwise, your catalogue may not be sent anymore to Cdiscount.

 

If you need more information about seller and API logins, please consult this Cdiscount documentation.

Launch the channel catalogue

Before sending your optimised catalogue to Cdiscount, check that your Cdiscount online store has been created and opened.

Note : contact your Cdiscount account manager if you have any question on this matter.

Three distinct feeds are sent to Cdiscount through API:

  • Product Feed: enables products integration and creation. It is sent to Cdiscount once a day around midnight. If your products are free from errors, they will be created on Cdiscount and will appear online after the offer feed has been sent.
  • Offer Feed: enables the update of prices, stock, delivery methods, etc. It is sent to Cdiscount every 8 hours. When Cdiscount receives the offer feed, data is updated almost immediately on Cdiscount website.
  • Price & Stock Feed: enables price and stock update. It is automatically sent to Cdiscount every hour. When Cdiscount receives the price & stock feed, data is updated almost immediately on Cdiscount website.

Read Integration Reports

Read product and offer Integration Reports to check that your products are properly configured, either at product creation level (product feed) or updates (offer feed). These reports list only items which were rejected by Cdiscount. For each product in error, Cdiscount specifies the reason for the rejection.

Product and offer integration reports are available and downloadable from:

  • Lengow: "Channel" tab > select "Cdiscount" > "Activity"
  • Your Cdiscount Seller Zone: "Reports" tab > "All the reports"

Main Cdiscount Errors

Error 1
  • Ean XXXXX already sent by Lengow in the last 4 days

Error Message: Ean XXXXX already sent by Lengow in the last 4 days

This error normally concerns products being created on Cdiscount.

  • Check in your back office Cdiscount if the product status is: "being processed manually"
 
Error 2  
  • EAN : Vous avez choisi un EAN déjà utilisé sur un produit d'une autre couleur

Error Message: EAN : Vous avez choisi un EAN déjà utilisé sur un produit d'une autre couleur. 2 solutions : soit vous positionnez une offre car il s'agit du produit que vous voulez vendre (même taille, même couleur), soit vous utilisez un autre EAN pour ce produit variant et cette couleur.

This error means: "EAN: You have chosen an EAN already used on a product of another color. 2 solutions: either you set an offer because it is the product you want to sell (same size, same color), or you use another EAN for this variant product and this color."

This message means that the EAN already exists on Cdiscount but that the information of your product does not correspond to those present on Cdiscout.

Cdiscount offers you 2 solutions:

  • Either to use another EAN to integrate your product.
  • or to base your information on that of Cdiscount. In this case it means changing the color of the product in your database.
 
Error 3 
  • Incorrect product kind

Error Message: Nature du produit : Standard obligatoire sur cette catégorie, veuillez choisir "Standard" dans le champ "Nature du produit" et supprimer le sku famille, la taille ou la couleur marketing.

This error means: Product kind: Standard mandatory for this category. Make sure you choose "Standard" in the field "Nature du produit" (Product kind) and delete family sku, size or marketing color.

This error refers to a field which is automatically managed by Lengow and automatically sent to CDiscount. If there is a value in the "SellerProductFamily” attribute (parent id field), then Lengow fills in the value “Variant” (=variation) in the “Nature du produit” (ProductKind) attribute. If “SellerProductFamily” attribute is left empty, Lengow fills in the “Standard” value. This field isn't available in the CDiscount Attribute Matching in Lengow and cannot be modified by yourself.

Contact Lengow Support who could modify the value.

 

Error 4 

  • Offer doesn't exist

Error Message: Offre : Cette offre n'existe pas et ne peut donc pas être mise à jour. Vous devez d'abord la créer.

 

This error means: This offer doesn't exist and thus cannot be updated. You must first create it.

It means that you are sending an offer (price and stock) for a product that isn't created yet on Cdiscount. 
Make sure to check that no other error on this product is blocking its creation.
If there is no error on the product, its creation may be in process on Cdiscount's end - you may contact your Cdiscount account manager to have more information.

 

Edit a product file

To change one of this data, go to your Cdiscount Seller Zone > click on "Help" (on the top right of the page) and click on "New Case" to contact Cdiscount.

Data is automatically updated as soon as the offer feed is sent out.

Unpublish/Delete an offer

Manage your Cdiscount orders

You can manage your orders in the Lengow platform.

1. Order retrieval

Lengow retrieves new or modified orders on the channel's website:

  • Every 15 minutes
  • Once a day, for new orders made or amended in the last 5 days

2. Order processing

Orders go through various statuses in Lengow while being processed.

 New orders

  • "WaitingForSellerAcceptation": Status “waiting for seller acceptation”. It's at this status that you accept or refuse the order.
  • "AcceptedBySeller": The order has been accepted by the seller.
  • "ValidatedFianet": The payment has been validated by Fianet.

Orders waiting for shipment

  • "WaitingForShipmentAcceptation": The order is waiting for shipment acceptation. It's at this status that you validate or refuse the shipment of the order.

Orders sent

  • "Shipped": Status “Orders sent”, the order has been sent and is being transported. At this status, you can refund the order. 
  • "ShippedBySeller": The order has been sent by the seller.
  • "PickedUp": The order has been picked up on store.

Orders canceled

  • "PaymentRefused": The payment is refused.
  • "AutomaticCancellation": The order has been automatically cancelled (i.e.: no answer from the seller).
  • "ShipmentRefusedBySeller": The seller has refused the shipment.
  • "CancelledByCustomer": The customer has cancelled the order.
  • "RefusedNoShipment": Refused no shipment.
  • "CancelledBeforePaymentByCustomer": The order has been cancelled before the payment by the customer.
  • "CancelledBeforeNotificationByCustomer": Cancelled before the notification by customer.
  • "CancellationRequestPending": Request pending on the product line after the order acceptation.
  • "NonPickedUpByCustomer": Cancelled, because the customer has not picked up his/her order.
  • "RefusedBySeller": The order has been refused by the seller.

September 2021 - Mandatory values

    • To sum up
    Mandatory values are expecting by CDiscount for ProductCondition and ProductState fields. 
    No deadline has been set up for instance.
    • What you have to do in Lengow
    Go to Attributes Matching step and make sure you are sending valid values for your products in these fields. Valid values are already available in dropdown menues for these fields.
    • Original message
    Nous vous indiquions que vous disposiez d’un délai de trente (30) jours à compter du 7 septembre 2021, afin de mettre vos offres en conformité.

    La date du 07 septembrr 2021 n'est pas maintenue.
    Nous reviendrons vers vous le plus tôt possible avec une date de report.

    Pour les vendeurs ayant recourt à un intégrateur/API pour la gestion de vos offres, nous vous remercions de vous rapprocher de celui-ci afin de le tenir informé.

    Rappel des nouveaux sous-états
    Nouveaux sous-états : 

    Reconditionné – Excellent état
    Reconditionné – Très bon état
    Reconditionné – Etat correct

    Nous vous rappelons qu’une offre devra porter soit un état “Reconditionné” soit un état “Occasion” en fonction de la catégorie du produit offert à la vente. 

    Cette liste des états / sous-états par catégorie de produit est disponible sur ce fichier excel.   

Contact Cdiscount

 

Cdiscount

Logo-Cdiscount-baseline.png

第一步首先请和Cdicount平台联系, 确认您的产品是否符合条件。

其次检查您的目录里是否完整,产品目录必备项请参阅我们目录指南

提醒:您还没有产品目录?请联系我们客服帮您找到解决方法。

Cdiscount Pro

CDiscount Pro no longer exists as a separate site from the CDiscount site, but you can still distribute your professional offers on CDiscount. 

Your end customers identified with a Pro account will not pay VAT on your products.

如何添加渠道 / Add a channel catalogue

Add a Cdiscount channel catalogue in your Lengow account.

跟卖产品 EAN 对应 / EAN Matching

Cdiscount allows the EAN Matching at the only condition that the products you want to match already exist in their database.
 
Depending on the type of products, some fields must be filled in Lengow, to publish your products via Cdiscount EAN Matching. Follow these instructions: 
For "standard" products (without size variations), fill in the fields :
  • SKU
  • ProductEan
  • ProductCondition
  • Price
  • EcoPart
  • Vat
  • Stock
  • DeaTax
  • PreparationTime
  • Shipping fees 
For "variant" products (with a range of sizes), the approach is different because even if the product is already created in Cdiscount, an insertion stage to its variant repository is necessary. You must still go through a product creation phase. The 4 indispensable elements are :
  • Sku
  • Size
  • SellerProductColorName
  • SellerProductFamily

给商品分类 / Match Categories

Match your categories with Cdiscount's using "Categories Matching".

匹配商品属性 / Complete Attributes Matching

将您的产品目录与渠道要求的类别匹配。 

如有必要,输入固定值,使用功能和/或通过创建规则来修改值。 

对于渠道必选项,请选择建议值或与您的产品目录值匹配。 如果下拉菜单中缺少某个值,请与您的渠道客户经理联系,并要求创建相关值。  

1. 设置促销和减价活动 / Set up your promotional offers/flash sales

1.1 设置促销和减价活动 / Promotional offers

填写以下字段以在 Cdiscount 上设置您的促销优惠:

  • StrikedPrice:  这是建议售价(法文中的PVGC)。 这是划线价格 ,表示该产品通常在市场上出售多少。 该字段必须高于“ Price ”字段中填写的值。
  • Price: 其值必须与在“ StrikedPrice”字段中输入的值不同。 该字段必须低于产品的划线价格。

1.2 Flash sales

"Flash Sale"是一项CDiscount 的促销服务,可显示最长72小时的促销优惠。

限时促销结束后,您必须等待一段时间(具体请联系Cdiscount),然后才能提交新的限时促销。

填写以下字段以设置 Cdiscount 上的快速销售:

  • Price: 其值必须与在“ StrikedPrice”字段中输入的值不同。该字段必须低于产品的划线价格。
  • DiscountComponentDiscountValue 是折扣应用于“Price”字段中的值的百分比(可以在1到99%之间)。该值必须为数字,且不带符号“%”。 

注意:如果促销百分比未出现在“源目录”中,则可以通过“规则”(特别是使用CALC函数)设置公式来从Lengow计算促销百分比。

Cdiscount将基于"Price"字段中定义的售价和“ DiscountComponentDiscountValue”字段中定义的折扣百分比自动计算Flash Sale的最终价格。
  • DiscountComponentStartDate: 促销活动的开始日期(格式必须为 YYYY-MM-DDThh:mm:ss)
  • DiscountComponentEndDate: 促销结束日期(格式必须为 YYYY-MM-DDThh:mm:ss)

注意: 一旦您设置了上面提到的快速销售属性,"DiscountComponentType" 和 "DiscountComponentDiscountUnit" 这两个CDiscount 的必填项会自动生效。

Flash Sale 例子

在此示例中,促销为期2天,所示价格为49.99,折扣是20%,即:39.99€

在Lengow 后台需要设置:

  • Price : 49.99
  • DiscountValue : 20
  • DiscountComponentStartDate : 2020-06-21T21:00:00
  • DiscountComponentEndDate : 2020-06-23T20:00:00

Flash Sale结束后,您只需完成以下操作,即可将划掉的价格推至49.99,价格为39.99€:

  • StrikedPrice : 49.99
  • Price : 39.99

2. 物流方式和运费 / Delivery method and costs

1. 物流方式 / Provide preparation time for your orders

1.提供订单准备时间 

填写字段“ PreparationTime”。最多5天。 
2.选择送货方式 
在“ ShippingInformationDeliveryMode”字段中选择您的送货方式。

注意1:请确保选择与在Cdiscount 卖方后台中打勾的交付方式相同的交付方式。否则,您的报价供稿将是错误的,并且您的产品将不再在Cdiscount上更新。  

注意2:以下是您的Cdiscount后台建议的交付方式:

  • 送货上门-小包裹(少于30公斤):
    • Standard
    • Tracked
    • Registered
    • Express/Fast
  • 送货上门-大包裹(超过30公斤):
    • Eco
    • Usual
    • Comfort
  • 寄存或取货点:
  • Store delivery
  • Pick-up Mondial Relay Shipping
  • Pick-up Relais Colis Shipping
  • Pick-up So Colissimo Shipping

"Fast" 交付方式仅非法国商人使用,并自动在Cdiscount后台办公室中打勾。

注意3:某些送货方法是不兼容的。更多信息请联系您的Cdiscount客户经理。

  • 售价超过40欧元的产品将不能使用“ Standard”。
  • 在同一报价中,不能同时选择小包裹(小于30公斤)和(大包裹(大于30公斤)两种方式。
  • 以下送货上门方法是必须的:
小包裹(少于30公斤):“ Tracked ”和 “Registered” 
大包裹(超过30公斤):“ Eco ” 
  • 寄存和取货点不能单独使用,例如“ Pick-up  Mondial Relay Shippping”或“ Pick-up Relais Colis Shippping”或“ Pick-up So Colissimo 

 "Store Delivery" 商店取货可以单独使用

设置运费

无论选择任何一种物流方式,这两项是必填的:

  • "ShippingPrice"
  • "AdditionalShippingPrice"

例如 :  "registered" 这种物流方式需要填的项目 :

  • RegisteredShippingPrice
  • AdditionalRegisteredShippingPrice


注意1:如果您未填写“ AdditionalShippingPrice”字段,则每当客户购买同一商品的多个单位时,都不会应用任何额外的运费。

注意2:如果客户购买不同产品,会自动默认最高运费。 其他产品也将收取额外的运输费用。

例如, 如果客户购买:

  • 2个 "A" 产品 为€5 的运费并且有 €2 的附加运费
  • 2 个"B" 产品为 €10 的运费但是没有附加运费

那么他需要付的总运费为: 10€ (B) + 0€ (B) + 2€ (A) + 2€(A),合计 14€

注意 3: 国际运输的附加费用需要在Cdiscount 后台设置。 会自动添加到由Lengow设置的交货成本中。

3. Variation values

Cdiscount accepts size variations only.
Variations are only possible on certain categories (Clothing, Sport, Jewelry, etc.).

To manage variations, fill in the following fields:

  • SellerProductFamily: parent identifier (common to all variations for one product). This field is mandatory for products which have variations. Providing this field will gather all variations of a product on one same product page.
  • SellerProductColorName: product color. This field is mandatory.
  • Size: product size. Free value. This field is mandatory for products which have size variations.


Some of your products have size AND color variations in your catalogue?

Cdiscount doesn't recommend the double variation size and color for products displayed on the marketplace.

4. Description attributes 

    • Cdiscount 允许 "Description_nohtml” 里面发送所有产品描述的信息。

    然后 Cdiscount 将能认别此信息并将其重新分类,以便正确确定产品的种类。

    这一线必须依照以下格式:Cdiscount 的产品属性:目录里对应的名称,并用逗号分隔

    例如: 汽车轮胎材料: $ 您的目录里对应的材料名称 , 发动机: $ 您的目录里对应的型号

     

    • Description: The marketing description of the product. 
    Must not exceed 5000 characters. DO NOT complete with offers information (price, stock, delivery, guarantee, etc.). 

     

    HMTL code is allowed in the Description attribute except for these codes: 

    <href> <font> <table> <tr> <td> <th> <h1> <h2> <h3> <h4> <h5> <h6> <body>

Manage your Exclusions

Follow the usual instructions for exclusions for this channel:

Are there product variations in your catalogue? Check whether the parent products should be excluded or not in the step dedicated to variations.

Preview your data

Check the data you are about to send to the channel at the "Preview" step.

Configure your Options

Configure options before sending your products catalogue to the channel.

Regarding the identifiers you have to complete:

  • Username

Provide your Cdiscount API login. The format is "username-api".

In your Seller Zone on Cdiscount :

Settings > Your personal settings and bank details > Connection information > Change your API connection settings > Login

  • Get your login and complete in Lengow the "Username" field with this login info.
  • Then, click on "Reset your API password" (bottom page)
  • You will receive a temporary API password on your Cdiscount seller e-mail
  • Change this temporary password by a more suitable one in this tab (Connection information > Change your API connection settings > Password).
  • Password

Provide your Cdiscount API password

Note: If you change your Cdiscount API password, please also change your password in Lengow. Otherwise, your catalogue may not be sent anymore to Cdiscount.

 

If you need more information about seller and API logins, please consult this Cdiscount documentation.

Launch the channel catalogue

Before sending your optimised catalogue to Cdiscount, check that your Cdiscount online store has been created and opened.

Note : contact your Cdiscount account manager if you have any question on this matter.

Three distinct feeds are sent to Cdiscount through API:

  • Product Feed: enables products integration and creation. It is sent to Cdiscount once a day around midnight. If your products are free from errors, they will be created on Cdiscount and will appear online after the offer feed has been sent.
  • Offer Feed: enables the update of prices, stock, delivery methods, etc. It is sent to Cdiscount every 8 hours. When Cdiscount receives the offer feed, data is updated almost immediately on Cdiscount website.
  • Price & Stock Feed: enables price and stock update. It is automatically sent to Cdiscount every hour. When Cdiscount receives the price & stock feed, data is updated almost immediately on Cdiscount website.

Read Integration Reports

Read product and offer Integration Reports to check that your products are properly configured, either at product creation level (product feed) or updates (offer feed). These reports list only items which were rejected by Cdiscount. For each product in error, Cdiscount specifies the reason for the rejection.

Product and offer integration reports are available and downloadable from:

  • Lengow: "Channel" tab > select "Cdiscount" > "Activity"
  • Your Cdiscount Seller Zone: "Reports" tab > "All the reports"

Main Cdiscount Errors

Error 1
  • Ean XXXXX already sent by Lengow in the last 4 days

Error Message: Ean XXXXX already sent by Lengow in the last 4 days

This error normally concerns products being created on Cdiscount.

  • Check in your back office Cdiscount if the product status is: "being processed manually"
 
Error 2  
  • EAN : Vous avez choisi un EAN déjà utilisé sur un produit d'une autre couleur

Error Message: EAN : Vous avez choisi un EAN déjà utilisé sur un produit d'une autre couleur. 2 solutions : soit vous positionnez une offre car il s'agit du produit que vous voulez vendre (même taille, même couleur), soit vous utilisez un autre EAN pour ce produit variant et cette couleur.

This error means: "EAN: You have chosen an EAN already used on a product of another color. 2 solutions: either you set an offer because it is the product you want to sell (same size, same color), or you use another EAN for this variant product and this color."

This message means that the EAN already exists on Cdiscount but that the information of your product does not correspond to those present on Cdiscout.

Cdiscount offers you 2 solutions:

  • Either to use another EAN to integrate your product.
  • or to base your information on that of Cdiscount. In this case it means changing the color of the product in your database.
 
Error 3 
  • Incorrect product kind

Error Message: Nature du produit : Standard obligatoire sur cette catégorie, veuillez choisir "Standard" dans le champ "Nature du produit" et supprimer le sku famille, la taille ou la couleur marketing.

This error means: Product kind: Standard mandatory for this category. Make sure you choose "Standard" in the field "Nature du produit" (Product kind) and delete family sku, size or marketing color.

This error refers to a field which is automatically managed by Lengow and automatically sent to CDiscount. If there is a value in the "SellerProductFamily” attribute (parent id field), then Lengow fills in the value “Variant” (=variation) in the “Nature du produit” (ProductKind) attribute. If “SellerProductFamily” attribute is left empty, Lengow fills in the “Standard” value. This field isn't available in the CDiscount Attribute Matching in Lengow and cannot be modified by yourself.

Contact Lengow Support who could modify the value.

 

Error 4 

  • Offer doesn't exist

Error Message: Offre : Cette offre n'existe pas et ne peut donc pas être mise à jour. Vous devez d'abord la créer.

 

This error means: This offer doesn't exist and thus cannot be updated. You must first create it.

It means that you are sending an offer (price and stock) for a product that isn't created yet on Cdiscount. 
Make sure to check that no other error on this product is blocking its creation.
If there is no error on the product, its creation may be in process on Cdiscount's end - you may contact your Cdiscount account manager to have more information.

 

Edit a product file

To change one of this data, go to your Cdiscount Seller Zone > click on "Help" (on the top right of the page) and click on "New Case" to contact Cdiscount.

Data is automatically updated as soon as the offer feed is sent out.

Unpublish/Delete an offer

Manage your Cdiscount orders

You can manage your orders in the Lengow platform.

1. Order retrieval

Lengow retrieves new or modified orders on the channel's website:

  • Every 15 minutes
  • Once a day, for new orders made or amended in the last 5 days

2. Order processing

Orders go through various statuses in Lengow while being processed.

 New orders

  • "WaitingForSellerAcceptation": Status “waiting for seller acceptation”. It's at this status that you accept or refuse the order.
  • "AcceptedBySeller": The order has been accepted by the seller.
  • "ValidatedFianet": The payment has been validated by Fianet.

Orders waiting for shipment

  • "WaitingForShipmentAcceptation": The order is waiting for shipment acceptation. It's at this status that you validate or refuse the shipment of the order.

Orders sent

  • "Shipped": Status “Orders sent”, the order has been sent and is being transported. At this status, you can refund the order. 
  • "ShippedBySeller": The order has been sent by the seller.
  • "PickedUp": The order has been picked up on store.

Orders canceled

  • "PaymentRefused": The payment is refused.
  • "AutomaticCancellation": The order has been automatically cancelled (i.e.: no answer from the seller).
  • "ShipmentRefusedBySeller": The seller has refused the shipment.
  • "CancelledByCustomer": The customer has cancelled the order.
  • "RefusedNoShipment": Refused no shipment.
  • "CancelledBeforePaymentByCustomer": The order has been cancelled before the payment by the customer.
  • "CancelledBeforeNotificationByCustomer": Cancelled before the notification by customer.
  • "CancellationRequestPending": Request pending on the product line after the order acceptation.
  • "NonPickedUpByCustomer": Cancelled, because the customer has not picked up his/her order.
  • "RefusedBySeller": The order has been refused by the seller.

September 2021 - Mandatory values

    • To sum up
    Mandatory values are expecting by CDiscount for ProductCondition and ProductState fields. 
    No deadline has been set up for instance.
    • What you have to do in Lengow
    Go to Attributes Matching step and make sure you are sending valid values for your products in these fields. Valid values are already available in dropdown menues for these fields.
    • Original message
    Nous vous indiquions que vous disposiez d’un délai de trente (30) jours à compter du 7 septembre 2021, afin de mettre vos offres en conformité.

    La date du 07 septembrr 2021 n'est pas maintenue.
    Nous reviendrons vers vous le plus tôt possible avec une date de report.

    Pour les vendeurs ayant recourt à un intégrateur/API pour la gestion de vos offres, nous vous remercions de vous rapprocher de celui-ci afin de le tenir informé.

    Rappel des nouveaux sous-états
    Nouveaux sous-états : 

    Reconditionné – Excellent état
    Reconditionné – Très bon état
    Reconditionné – Etat correct

    Nous vous rappelons qu’une offre devra porter soit un état “Reconditionné” soit un état “Occasion” en fonction de la catégorie du produit offert à la vente. 

    Cette liste des états / sous-états par catégorie de produit est disponible sur ce fichier excel.   

Contact Cdiscount

 

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