Manor is transitioning from a traditional third-party (3P) marketplace model to an eConsignment model.
The switch to the eConsignment model will take effect in January 2025. All new orders from January 2025 onwards will be processed under this model.
What is changing
Manor is shifting from a traditional 3P marketplace model to an eConsignment model, where Manor becomes the "seller of record" for products offered by its partners on the Mirakl platform. More details are provided in the original message below.Â
What you have to do
1. Set up your new shop account: A new shop account will be created for you in the same Mirakl Backoffice.
You will receive an email notification once it’s ready.
2. Sign the new contract: You will need to review and sign the new contract and updated Terms and Conditions. Watch for emails with instructions on how to complete this process.
3. Update API Connections: When using APIs to manage your account, you will need to reconnect your systems using the new API key associated with your new account.
If you have any questions or need support throughout this transition, contact your Manor account manager.Â
Original Message
"Dear Manor Partner,
We would like to inform you of an important change in our platform operational model on manor.ch.
What’s Changing:
We are transitioning from a traditional 3P marketplace model to an eConsignment model. The main change behind this new model is that Manor becomes the "seller of record" of the products proposed by our partners via Mirakl platform. More explanation and insights on the eConsignment communication kit attached
Two reasons for upgrading the operating model:
- On one hand due to a new Swiss VAT law: Similar to the current regulation in the European Union, eCommerce platforms will have to collect Swiss VAT on the sales and fulfil related reporting obligations. Therefore Manor will have to collect the VAT on behalf of the partners and will have to remit this VAT to the Federal Tax Administration (Federal tax administration - Welcome | FTA)
- On the other hand, many benefits for our customers and for our Manor Partners:
- Improved Customer Experience: all the products available on our platform are "sold by Manor", the shipping costs and policy are harmonized and more transparent to the customers
- Improved conversion rate: One simplified checkout with partner products are included in Manor loyalty program
- Simplified after sale management : Manor takes charge of 1st level of customer support to ease the after sales processes. The right of withdrawal will be the same for every orders.
Timeline:
The switch to eConsignment model will be effective in January 2025. All new orders from January 2025 will be captured under the eConsignment model
How It Will Work:
1. Mirakl remains the back end platform
2. Product Data : you will push products data and offers like today. The APIs, aggregators integrations are exactly the same as today.
3. Order management : we keep the exact same order process management. You can accept or refuse orders and you confirm the deliveries like today.
4. Invoicing : you are invoicing Manor instead of the end customer. We generate your invoice in your name in Mirakl using their "self billing module", to ease and automatize the payout process.
Please read Carefully the communication kit attached to this mail and take 2 minutes to fill in the online form: Manor switch from Marketplace to eConsignment (office.com)
Next Steps:
1. A new shop account will be created for you in the same Mirakl Backoffice. You will be notified by a Mirakl email shortly.
2. You'll be asked to sign the new Contract and new Terms and Conditions. Dedicated emails will follow on this topic.
3. Connection to our platform: If you use API's to manage your account (using an aggregator or direct APIs), you will have to connect your systems with the new API key of your new account.
Your account manager at Manor remains at your disposal for any question you may have.
Best regards,
The Manor Marketplace Team"