You can manage your orders in the Lengow platform.
Order retrieval
Lengow retrieves new or modified orders on Miravia 's website:
- Every 15 minutes
-
Once a day for orders made or amended in the last 2 days
Order processing
Orders go through various statuses in Lengow while being processed.
Lengow statuses correspond to the following Miravia orders statuses.
For each Lengow status, the possible actions are listed below:
| Lengow Status | Miravia Status | Possible Actions at this status |
|---|---|---|
| "new" |
"UNPAID" |
- "cancel" action requires: |
| "waiting_shipment" |
"PENDING" |
- "ship" action. Optional parameters: - "cancel" action requires: |
| "shipped" |
"READY_TO_SHIP_PENDING" |
❌ No action available Order refunds and returns must be processed in your Miravia back-office. Note: Orders in "READY_TO_SHIP" Miravia status may be canceled in your Miravia back-office. |
| "canceled" | "CANCELED" |
❌ No action available |
| "refunded" | "RETURNED" |
❌ No action available |
| "closed" |
"DELIVERED" |
❌ No action available |
DBM orders: Shipping label
For each DBM (Delivery by Miravia) order, Miravia provides a shipping label, which is required for the transportation organized by Miravia.
At the "waiting_shipment" status, the order's shipping label is available in Lengow in the order detail page (see screenshot below) as well as through Lengow Orders API.
The tracking number is indicated on the shipping label.
The Miravia shipping label can be found by clicking on the "Available documents" icon