Before any installation or update of the plugin in your back office, make sure you:
- Test the plugin on a pre-production environment if possible.
- Install or update the plugin only at a suitable time for your business (e.g. avoid peak sales periods).
- If you have made custom changes to your current version of the Lengow plugin (overrides), ensure you have a full back-up of these modifications prior to updating.
- To ensure secure data exchange and optimal performance, the Lengow plugin synchronises exclusively over HTTPS. A valid SSL certificate is required for this synchronisation.
Note for Magento: Preferably use the installation through Magento Connect to update your plugin properly.
Please note that:
Available actions on orders depend on your CMS plugin:
• PrestaShop and Shopify: "Ship", "cancel", and "refund" actions are supported (subject to marketplace capabilities).
• Magento, Shopware, and WooCommerce: Only "ship" and "cancel" actions are supported. It is NOT possible to send a "refund" action via the plugin, even if the marketplace authorises it. In this case, you must issue the refund directly within the Lengow platform or via our API.
Actions sent on an order through the Lengow plugin apply to the entire order.
It is NOT possible to send an action on a specific product line if the order contains multiple items (no line-item actions available; please use the Lengow API to handle line-item actions).
The Lengow plugin does not manage tracking URLs automatically.
For certain channels, a tracking link (tracking_url) is mandatory to confirm shipment. You can generate or provide this link directly from the Lengow order dashboard.
Return details are not handled by the Lengow plugin for Magento 1 and Shopware 5.
When sending a "ship" action, the return tracking number and return carrier cannot be transmitted via the Lengow plugin.
The Lengow plugin does not manage multi-inventory locations.
This limitation is primarily identified on the Shopify plugin, but may also impact other CMS integrations.
The Lengow plugin does not support automated invoice uploads to marketplaces that provide this feature (e.g. Amazon, Zalando, or selected Mirakl channels).
The Lengow plugin does not retrieve tax breakdowns from the solution.
When orders are synchronised between your store and Lengow, VAT/TVA specifications are not returned by the Order API.
It is NOT possible to connect a single Lengow plugin instance to multiple Lengow accounts.
The Lengow plugin does not support bundle/composite products for PrestaShop, Shopware, and WooCommerce.
PrestaShop - Order attribute requirements
| Field | Max size | Validation rules |
|---|---|---|
| Lastname | 255 | Excluded: Numbers (0-9) Special characters: ^0-9!<>,;?=+()@#"°{}_$%:¤| |
| Firstname | 255 | Excluded: Numbers (0-9) Special characters: ^0-9!<>,;?=+()@#"°{}_$%:¤| |
| Address | 128 | Excluded: Special characters: ^!<>?=+@{}_$% |
| Postcode | 12 | Must contain only: Numbers Letters Special character: - |
| City | 64 | Excluded: Special characters: ^!<>;?=+@#"°{}_$% |
| Phone | 32 | Must contain only: Numbers Special characters: +0-9. ()\/- |
Magento 2 - Order attribute requirements
| Field | Max size | Validation rules |
|---|---|---|
| Lastname | 255 | Must contain only: Letters Special characters: , - _ . ' |
| Firstname | 255 | Must contain only: Letters Special characters: , - _ . ' |
| Address | N/A | N/A |
| Postcode | 255 | N/A |
| City | 255 | N/A |
| Phone | 255 | N/A |
WooCommerce (WordPress) - Order attribute requirements
| Field | Max size | Validation rules |
|---|---|---|
| Lastname | 255 | N/A |
| Firstname | 255 | N/A |
| Address | N/A | N/A |
| Postcode | 20 | Must contain only: Numbers Letters Special characters: space, - |
| City | 100 | N/A |
| Phone | N/A | Must contain only: Numbers Special characters: space, #, -, +, /, (), . |
Shopware 5 - Order attribute requirements
| Field | Max size | Validation rules |
|---|---|---|
| Lastname | 255 | Excluded: Numbers (0-9) Special characters: ^0-9!<>,;?=+()@#"°{}_$%:¤| |
| Firstname | 255 | Excluded: Numbers (0-9) Special characters: ^0-9!<>,;?=+()@#"°{}_$%:¤| |
| Address | 255 | Excluded: Special characters: ^!<>?=+@{}_$% |
| Postcode | 20 | Must contain only: Numbers Letters Special characters: none |
| City | 255 | Excluded: Special characters: ^!<>;?=+@#"°{}_$% |
| Phone | 50 | Must contain only: Numbers Special characters: +0-9. ()\/- |
Shopware 6 - Order attribute requirements
| Field | Max size | Validation rules |
|---|---|---|
| Lastname | 255 | Excluded: Numbers (0-9) Special characters: ^0-9!<>,;?=+()@#"°{}_$%:¤| |
| Firstname | 255 | Excluded: Numbers (0-9) Special characters: ^0-9!<>,;?=+()@#"°{}_$%:¤| |
| Address | 255 | Excluded: Special characters: ^!<>?=+@{}_$% |
| Postcode | 20 | Must contain only: Numbers Letters Special characters: none |
| City | 255 | Excluded: Special characters: ^!<>;?=+@#"°{}_$% |
| Phone | 255 | Must contain only: Numbers Special characters: +0-9. ()\/- |
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