How to access it? "Lengow" tab > "Orders"
Orders management on Lengow
In this area, you will find:
- The number of orders in error and waiting for shipment when there are some.
- Last synchronisation date with Lengow. You can perform a manual synchronisation by clicking on the "Synchronise Orders" button.
- An access to change the email address to which error reports are sent.
- Your imported orders which you can filter (Lengow status, marketplace, order ID, etc.).
- A command to re-import or resend orders. Click on the drop-down menu next to "Actions" and select your option.
Note
- Orders are imported only once their status has become "Waiting for shipment".
- As the import of an order into the Lengow plugin decrements product stock, orders at "cancelled" and "refunded" statuses are not imported.
- Once an order is imported, it is no longer synchronised via the plugin.
- Refund actions are NOT possible from the Magento 1 plugin, even if the marketplace allows them. Any order refund must be processed directly within the Lengow platform or via our API.
Order management on Magento 1
In the plugin, you will find your marketplace orders. You can see:
- Whether the order has been correctly imported into Magento
- Your current order status (in progress and closed)
If an order is not correctly imported into Magento, it will appear as "Not imported". Hover over this message to view what is preventing the import. Once the issue is resolved, click on "Not imported" to re-import the order.
If you encounter issues while resolving errors, please contact our Support Team.
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