Worten (Mirakl) - Orders Management

You can manage your orders in the Lengow platform.

Order retrieval

Lengow retrieves new or modified orders on the channel's website:

• Every 15 minutes
• Once a day, for new orders made or amended in the last 5 days 
  
  

Order processing

Orders go through various statuses in Lengow while being processed.

Statuses of Worten orders

Here is the list of Lengow statuses corresponding to orders statuses using Mirakl System:  

• "new": [ "STAGING" ]
• "waiting_acceptance": [ "WAITING_ACCEPTANCE" ]  
• "accepted": [ "WAITING_DEBIT", "WAITING_DEBIT_PAYMENT" ]
• "waiting_shipment": [ "SHIPPING" ] 
• "shipped": [ "SHIPPED" ]
• "refused": [ "REFUSED" ]  
• "closed": [ "CLOSED", "RECEIVED" ]
• "canceled": [ "CANCELED" ]
• "refunding": [ "WAITING_REFUND", "WAITING_REFUND_PAYMENT" ]
• "refunded": [ "REFUNDED" ]
  
  

Possible actions:

• accept the order. (order must be at waiting_acceptance status) You may modify the country from where you are shipping the order.
• refuse the order. (order must be at waiting_acceptance status)

• ship the order. (order must be at waiting_shipment status)  

Ship action requires "tracking_number" to be specified, select the carier or indicates its name if not in the list.

If you're using a carrier unregistered by Mirakl, you can enter a "tracking_url". When the carrier is registered by Mirakl, this information is computed automatically.   

• refund (order must be at shipped status)  

Refund action requires "reason" to be specified from the valid values accepted by the channel.

This action may be done for one or several product lines.
You may choose to refund taxes or not, as well as shipping costs, and shipping taxes.