Decathlon (Mirakl) - Orders Management

You can manage your orders in the Lengow platform.

Order retrieval

Lengow retrieves new or modified orders on the channel's website:

• Every 15 minutes
• Once a day, for new orders made or amended in the last 5 days 

Order processing

Orders go through various statuses in Lengow while being processed.

Lengow/Mirakl orders Statuses

This marketplace uses common statuses of Mirakl orders. Orders go through various statuses in Lengow while being processed.

Here is the list of Lengow statuses corresponding to Decathlon orders statuses:

• "new": [ "STAGING" ]
• "waiting_acceptance": [ "WAITING_ACCEPTANCE" ]
• "accepted": [ "WAITING_DEBIT", "WAITING_DEBIT_PAYMENT" ]
• "waiting_shipment": [ "SHIPPING" ]
• "shipped": [ "SHIPPED" ]
• "refused": [ "REFUSED" ]
• "closed": [ "CLOSED", "RECEIVED" ]
• "canceled": [ "CANCELED" ]
• "refunding": [ "WAITING_REFUND", "WAITING_REFUND_PAYMENT" ]
• "refunded": [ "REFUNDED" ] 

Possible actions:

Order confirmation is automatic, no action is required on your part until the status "waiting_shipment".

• ship the order (order must be at waiting_shipment status)

Ship action requires "tracking_number" to be specified.
If you're using a carrier unregistered by Mirakl, enter a "tracking_url". When the carrier is registered by Mirakl, this information is computed automatically.   

• refund (order must be at shipped status)

Refund action requires "reason" to be specified from the valid values accepted by the channel.