You can manage your orders in the Lengow platform.
Order retrieval
Lengow retrieves orders placed on Kaufland's website every 15 minutes.
Order processing
Orders go through various statuses in Lengow while being processed.
New orders are automatically accepted by Kaufland.de. Therefore, Kaufland orders appear directly in the "Waiting_shipment" status on Lengow.
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Waiting_shipment. The order has been accepted and is awaiting for shipment. Here is what you can do at this stage:
- Confirm order shipment. Specify the tracking number and carrier name to ship the order.
- Cancel the order. Specify the cancel reason.
- Make a refund (see next step).
- Shipped. The order has been shipped. At this stage, you can make a refund (see next step).
- Canceled. the order has been cancelled. At this stage, you can make a refund (see next step).
VAT Legislation
You will find in your Kaufland backoffice dashboards and report to let you know whether collecting VAT is manage by the marketplace or you as a seller.
When the "is_marketplace_deemed_supplier" field is "true": Kaufland.de collects VAT for this order.
If you receive an order which is only partially affected (you have to collect VAT for some products only), Kaufland will create two separate orders with different order numbers.
Order refund
Kaufland does not allow for a full refund of orders, but compensation to the end customer.
Shipping costs cannot be refunded.
This means that the end customer will receive part of the amount originally paid in return for his or her refund request.
To refund a whole order, Kaufland requests you to cancel the order.
Examples:
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In the case of a partial refund request of an order
the end customer will receive the price of the product, from which 0.01€ will be deducted. - If 2 products are compensated on an order containing 3 or more products, the end customer will receive the sum of the price of both products, from which 0.01€ will be deducted.&
Proceed to the refund from your Lengow account ("Orders" tab) or through Lengow API.