You can manage your orders in the Lengow platform.
Order retrieval
Lengow retrieves orders placed on the Pixmania website:
- every 15 minutes over a day
- once a day over the last 5 days
Order processing
Orders go through various statuses in Lengow while being processed.
Lengow/Galeries Lafayette orders Statuses:
Here is the list of Lengow statuses corresponding to Galeries Lafayette order statuses:
- "new": [ "STAGING" ]
- "waiting_acceptance": [ "WAITING_ACCEPTANCE" ]
- "accepted": [ "WAITING_DEBIT", "WAITING_DEBIT_PAYMENT" ]
- "waiting_shipment": [ "SHIPPING" ]
- "shipped": [ "SHIPPED" ]
- "refused": [ "REFUSED" ]
- "closed": [ "CLOSED", "RECEIVED" ]
- "canceled": [ "CANCELED" ]
- "refunding": [ "WAITING_REFUND", "WAITING_REFUND_PAYMENT" ]
- "refunded": [ "REFUNDED" ]
Possible actions:
- accept or refuse the order (order must be at waiting_acceptance status)
- ship the order (order must be at waiting_shipment status)
It is mandatory to choose a "carrier" in the provided list. If your carrier does not appear in the list, enter a free value in "carrier_name".
Ship action requires "tracking_number" to be specifiedIf you're using a carrier unregistered by Mirakl, you can enter a "tracking_url". When the carrier is registered by Mirakl, this information is computed automatically.
- refund (order must be at shipped or closed status)
- Type of pickup point
Galeries Lafayette specifies the type of pickup point for parcels in a dedicated field.
In the Lengow API, you'll find this information in the "relay.type" node. This information is also provided if you're using one of our plugins, or in the Lengow solution when exporting the orders list.
Here are the possible values:
For Colissimo: A2P (Pickup Station), BPR (Post Office), ACP (ColiPoste agency), CDI, BDP, CMT.
For Chronopost: A, B, P.
Fulfillment orders
If "Fulfillment" feature is made available by the marketplace, information will be automatically retrieved as specified in the "Lengow & Fulfillment" guide, "Orders Import" step.