Frequently asked questions
| Question | Short Answer |
|---|---|
| Why can't I change my category? | Categories become locked after publication. |
| Why is my product not sellable? | Additional compliance information may be required. |
| Can I update prices and stock? | Yes, through Offer Synchronization. |
| Can I update the product title? | Yes, through Product Synchronization. |
| Can I use Buy Shipping? | Not yet. |
| Where can I find detailed errors? | In the TEMU Seller Center. |
| Why doesn't Lengow display all TEMU errors? | Current TEMU APIs expose limited validation details. |
| When does product sync occur? | Once a day. |
| When does offer sync occur? | Every hour. |
| When does structure (attribute and category) sync occur? | Once a day. |
Quick Support Checklist
Before investigating an issue, verify:
- ✅ Merchant clicked on the Lengow Temu partnership link.
- ✅ TEMU account is active.
- ✅ Lengow application is authorized.
- ✅ Access Token is still valid.
- ✅ Correct marketplace country is selected.
- ✅ Shipping Template exists.
- ✅ Brand has been approved (if applicable).
- ✅ Product category is correct.
- ✅ Mandatory attributes are completed.
- ✅ Product is ACTIVE in the TEMU Seller Center.
- ✅ No pending compliance request is blocking sellability.
- ✅ Merchant has reviewed detailed validation errors directly in the TEMU Seller Center.