Applicable products: Netmarkets

🔧 Kiabi - Error : The discount price is incorrect: must not be null or must be lower than price

Error message

The discount price is incorrect: must not be null or must be lower than price

What does this error mean?

The marketplace rejects the sale price (discount-price) because it is not strictly lower than the original base price (price)

How to solve this error

  • Open the feed preview and search for the affected product.
  • Visualise and verify the discount-price and the price attribute in the feed. The discount price must be completed and lower than the price.
  • Ensure that in your source catalogue, the discounted price contains a value and is strictly lower than the base price and adjust it.
  • Launch a synchronisation of offers to push the updated pricing.
-

Articles in this section

News, Services & Incident reports
Discover updates, webinars, and expert services to help you get the most from Lengow