You can manage your orders in the Lengow platform.
Order retrieval
Lengow retrieves orders placed on the BricoBravo's website:
- every 15 minutes over the last hour.
- once a day for updates over the last 2 days.
Order processing
Orders go through various statuses in Lengow while being processed.
Orders statuses
| Lengow Status | BricoBravo Status | Possible Actions at this status |
|---|---|---|
| waiting_shipment | paid | - "ship" action requires: • "carrier" (must be from the predefined list approved by BricoBravo) • "tracking_url" • "tracking_number" |
| shipped | completed | ❌ No action possible |
| to_refund | to_refund | ❌ No action possible |
| refunded | refunded | ❌ No action possible |
Multiple Tracking Values
If an order is split into multiple shipments, the tracking_url and tracking_number fields can contain multiple values. Each value must be separated by a comma (,). Please ensure the sequence of the values matches exactly between the Tracking URL and Tracking Number fields.
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