Important Notice
Rakuten France permanently closed on 30 September 2026.
Following the official announcement regarding the shutdown of Rakuten France, please be advised that the marketplace ceased operations. As a result, the Lengow connector for Rakuten France has been sunsetted.
What does this mean for your activity?
Below is a summary of the timeline and how the closure impacts your sales, product synchronisation, and order management:
| Category | Details & Deadlines |
|---|---|
| Sales & Synchronisation | New sales and product/offer synchronisation stopped after the marketplace closure on 30 September 2026 at 23:59. |
| Outstanding Orders & Support |
Outstanding orders will temporarily remain manageable through the existing Lengow connector, until 10 November 2026. For transactions, payments, and refunds, Rakuten seller support remains available until 30 November 2026. |
Actions Required
- Prepare to disable your Rakuten France channel in Lengow shortly before or on 30 September 2026.
- Ensure all ongoing orders are processed and shipped promptly to avoid late penalties or failed updates once the API connection becomes unstable.
- For any disputes regarding payments, transactions, or refunds, you must contact Rakuten directly before their support portal permanently closes on 30 November 2026.
More information on Rakuten's website: https://fr.shopping.rakuten.com/
Need Help?
If you require any assistance managing your current active integrations or disabling the channel, please contact our Lengow Support team.
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