Important Notice
Rakuten France will permanently close on 30 September 2026 at 23:59.
Following the official announcement regarding the shutdown of Rakuten France, please be advised that the marketplace will cease operations. As a result, the Lengow connector for Rakuten France will also be sunsetted.
What does this mean for your activity?
Below is a summary of the timeline and how the closure impacts your sales, product synchronisation, and order management:
| Category | Details & Deadlines |
|---|---|
| Sales & Synchronisation | New sales and product/offer synchronisation will stop immediately after the marketplace closure on 30 September 2026 at 23:59. |
| Outstanding Orders & Support | Outstanding orders will temporarily remain manageable through the existing Lengow connector, subject to Rakuten API availability. For transactions, payments, and refunds, Rakuten seller support remains available until 30 November 2026. |
Actions Required
- Prepare to disable your Rakuten France channel in Lengow shortly before or on 30 September 2026.
- Ensure all ongoing orders are processed and shipped promptly to avoid late penalties or failed updates once the API connection becomes unstable.
- For any disputes regarding payments, transactions, or refunds, you must contact Rakuten directly before their support portal permanently closes on 30 November 2026.
Need Help?
If you require any assistance managing your current active integrations or disabling the channel, please contact our Lengow Support team.
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