You can manage your orders in the Lengow platform.
1. Order retrieval
Lengow retrieves orders placed on INNO's website:
- Every 15 minutes over a single day.
- Once a day over the last 5 days.
2. Order processing
Orders go through various statuses in Lengow while being processed.
Lengow / INNO (Mirakl) order statuses
Here is the list of Lengow statuses corresponding to INNO order statuses, along with possible actions:
| Lengow status | INNO status & possible actions |
|---|---|
| new | STAGING |
| waiting_acceptance | WAITING_ACCEPTANCE |
| accepted | WAITING_DEBIT, WAITING_DEBIT_PAYMENT |
| waiting_shipment | SHIPPING Action: ship the order (requires "tracking_number" to be specified). |
| shipped | SHIPPED Action: refund the order (requires selecting a valid "refund reason" accepted by the channel). |
| refused | REFUSED |
| closed | CLOSED, RECEIVED |
| canceled | CANCELED |
| refunding | WAITING_REFUND, WAITING_REFUND_PAYMENT |
| refunded | REFUNDED |
Order confirmation
Order confirmation is automatic; no action is required on your part until the order reaches the "waiting_shipment" status.
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