Add a channel catalogue

Follow our process in your Lengow account.

Match Categories

Match your categories with Rakuten's using "Categories Matching".

Complete Attributes Matching

Match your products catalogue fields with the fields requested by the channel, based on fields definitions. If necessary, enter hard values, use functions and/or adapt the values by creating rules. For fields with valid values, select the suggested value or match with your products catalogue values.
If a value is missing, please contact your Rakuten account manager to ask for this value to be created.

Special features for Rakuten:

1. Set up your special offers/sales

To manage your promotions/sales, fill in the following fields in Lengow:

• price: crossed price (original price) of the product. If your products are not on sale, this field must be filled with your usual selling price.
• price_reduced: reduced price of the product.
• price_reduced_type = type of reduced price. Two possible values:
  • "UVP" (recommended retail price) if the original price corresponds to the recommended selling price of the product.
  • "VK" (Original Price is old selling price) if the original price corresponds to the old selling price of the product

2. Delivery methods

The "shipping_group" attribute must be completed with the delivery group number from your Rakuten back office.

Note: On the Rakuten back office, the limit is 20 delivery groups created.

3. Variation values

Rakuten accepts up to 5 variation types.

To manage variations, fill in the following fields:

• product_id = product ID
• parent_id = parent identifier (group variations under a common reference ID)
• variation_type (example: variation1_type) = name of the variation (ex: color)
• variation_value (example: variation1_value) = value of the variation (ex: blue)

Manage your Exclusions

Follow our dedicated guide on exclusion to manage yours.

Preview your data

Check the data you are about to send to the channel at the "Preview" step.

Configure your Options

Configure options before sending your products catalogue to Rakuten.

Regarding the fields you have to fill in:

• Authentication key: Fill in your Rakuten API key here.
  To find it, go to your Rakuten seller account> click on the "Connect" tab> select "Shop API". Your API key is located at "API-Schlüssel". You can also click on this link to go directly to the relevant page on the Rakuten De side.

Launch the channel catalogue

• Before sending your optimised catalogue to Rakuten:
  • Check that your Rakuten online store has been created and opened.

Note: contact your Rakuten account manager if you have any question on this matter.

• Send your optimised catalogue to Rakuten.

Two distinct feeds are sent to Rakuten through API:

• Product Feed: enables the integration and creation of products. It is transmitted to Rakuten once a day at 1:30 am.
• Offer Feed: enables the update of prices, stock, etc. It is sent to Rakuten every 4 hours. 

Read Integration Reports

Read product and offer Integration Reports to check that your products are properly configured. These reports list only rejected items by Rakuten. For each product in error, Rakuten specifies the reason.

Product and offer integration reports are available in Lengow : "Channel" tab > select "Rakuten" > "Activity"

Edit a product file

• Edit "product data"

Contact your Rakuten account manager if you want to edit product data.

• Edit "offer data"

Data is automatically updated as soon as the offer feed is sent out.

Unpublish an offer

• To unpublish a product on Rakuten exclude the product from the optimized feed. More details here.

Manage your Rakuten orders

You can manage your orders in the Lengow platform.

1. Order retrieval

Lengow retrieves orders placed on Rakuten website every hour.

2. Order processing

Orders go through various statuses in Lengow while being processed:

• Waiting for acceptance. Here is what you can do at this stage:
  • accept the order
  • refuse the order

• Accepted: The order has been accepted by Rakuten. At this stage, you cannot carry out any action. The order's status will change automatically in "Waiting for shipment".

• Waiting for shipment. Here is what you can do at this stage:
  • confirm order shipment. You must enter a tracking number and carrier to confirm the order shipment.

• 

  Contact Privalia to know if you are eligible to sell your products on their website.

  Not registered at Privalia yet? Please contact Andrea Carobolante ( andrea.carobolante@privalia.com ).

  To distribute your products on Privalia, check that your products catalogue contains the data usually required.

  Note: you don't have these values in your products catalogue? Contact the Lengow Support Team to find an alternative.

  Pink Connect

  Privalia IT now uses Pink Connect technology. 

  The PinkConnect token that you enter in the options of your Privalia feed must be unique. This means that if you have several marketplaces that use Pink Connect (Veepee, Privalia etc.), Lengow asks you to have a Pink Connect account for each of these channels.

  Add a channel catalogue

  Add a Privalia channel catalogue in your Lengow account.

  Match Categories

  Match your categories with Privalia's through "Categories Matching".

  Complete Attributes Matching

  Match your products catalogue fields with the fields requested by the channel, based on field definition. If necessary, enter hard values, use functions and/or adapt the values by creating rules. For fields with valid values, select the suggested values or match with your products catalogue values.

  If a value is missing in the drop-down menu, please contact your channel account manager and ask for the creation of the concerned value.

  Some fields are mandatory and must be completed for your products to be created or updated. Other fields are optional but the channel recommends you fill them in to improve your products visibility.

  1. Set up your special offers/sales

  To set up special offers/sales, fill in the following fields:

  • previous_price: strikethrough price of your product (original price). You shouldn't modify it even during promotions or sales.
  • retail_price_justification: Statement justifying the origin of the strikethrough price displayed (free text)
  • price: discounted price of your product. If your product is not discounted, the "price" must be equal to the "previous_price".

  In addition, for the sales only, fill in this field:

  • sales_justification: free text, indicates that the product is on sales (on both child and parent products), its start date and the period of availability. This field must be filled in only during the legal period of sales.

  For example: "Sales from xx/xx/2020 until xx/xx/2020".