Before any install or update of the Plugin in your back office, make sure you:
- Test the plugin on a pre-production environment if possible
- Install/update the plugin only at a suitable time for your company (avoid rush of sales for example ...).
- If you have made changes on your current version of the Lengow plugin (overrides), make sure you have a back-up of these changes before updating the plugin.
Note for Magento: Use preferably the installation through “Magento Connect”to update properly your plugin.
Please note that:
Only "ship" and "cancel" actions are possible with the Lengow plugin.
It's NOT possible to send a "refund" action even if the marketplace allows it. You should do this action directly from Lengow or using our API.
Actions sent on an order through the Lengow plugin are valid for the entire order.
It is NOT possible to send an action on a specific product if the order contains more than one product (no action per line possible, use the Lengow API to do so).
The Lengow plugin doesn't manage the tracking link.
For some channels, the "tracking_url" link may be mandatory to ship an order. You may generate this link from the Lengow order dashboard.
Return information is not managed by the Lengow plugin.
When sending a "ship" action, the return tracking number and the return carrier cannot be provided via the Lengow plugin.
For the marketplaces OTTO and ZALANDO, these attributes are mandatory. Yet, these attributes are not available by default on the E-Commerce platform. A custom workaround exist, it is to copy the original "tracking_number" and the "carrier" in these two fields so the synchronization with the mentioned marketplace works.
The Lengow plugin doesn't manage Inventory Location.
This limitation is identified specifically on the Shopify plugin but may impact the others.
The Lengow plugin doesn’t get TAX info from the Solution.
When the order is synchronize between the Module and Lengow the TVA/VAT information is not returned by the Order API.
It is NOT possible to connect the Lengow plugin to several Lengow accounts.
PrestaShop - Orders attributes requirements
|
Datas |
Max size |
Validation |
|---|---|---|
|
Lastname |
255 |
Excluded |
|
Firstname |
255 |
Excluded |
|
Address |
128 |
Excluded |
|
Postcode |
12 |
Must contain only |
|
City |
64 |
Excluded |
|
Phone |
32 |
Must contain only |
Magento 2 - Orders attributes requirements
|
Datas |
Max size |
Validation |
|---|---|---|
|
Lastname |
255 |
Must contain only |
|
Firstname |
255 |
Must contain only |
|
Address |
N/A |
N/A |
|
Postcode |
255 |
N/A |
|
City |
255 |
N/A |
|
Phone |
255 |
N/A |
WooCommerce (wordpress) - Orders attributes requirements
|
Datas |
Max size |
Validation |
|---|---|---|
|
Lastname |
255 |
N/A |
|
Firstname |
255 |
N/A |
|
Address |
N/A |
N/A |
|
Postcode |
20 |
Must contain only Numbers |
|
City |
100 |
N/A |
|
Phone |
N/A |
Must contain only |
Shopware 5 - Orders attributes requirements
|
Datas |
Max size |
Validation |
|---|---|---|
|
Lastname |
255 |
Excluded |
|
Firstname |
255 |
Excluded |
|
Address |
255 |
Excluded |
|
Postcode |
20 |
Must contain only |
|
City |
255 |
Excluded |
|
Phone |
50 |
Must contain only |
Shopware 6 - Orders attributes requirements
|
Datas |
Max size |
Validation |
|---|
|
Lastname |
255 |
Excluded |
|
Firstname |
255 |
Excluded |
|
Address |
255 |
Excluded |
|
Postcode |
20 |
Must contain only |
|
City |
255 |
Excluded |
|
Phone |
255 |
Must contain only |
|
Phone |
50 |
Must contain only |
