Lengow Plugin - Advice and known limitations

Before any install or update of the Plugin in your back office, make sure you:

  • Test the plugin on a pre-production environment if possible
  • Install/update the plugin only at a suitable time for your company (avoid rush of sales for example ...).
  • If you have made changes on your current version of the Lengow plugin (overrides), make sure you have a back-up of these changes before updating the plugin.

Note for Magento: Use preferably the installation through “Magento Connect”to update properly your plugin.

Please note that:

  Only "ship" and "cancel" actions are possible with the Lengow plugin.
It's NOT possible
to send a "refund" action even if the marketplace allows it. You should do this action directly from Lengow or using our API.

  Actions sent on an order through the Lengow plugin are valid for the entire order. 
It is NOT
possible to send an action on a specific product if the order contains more than one product (no action per line possible, use the Lengow API to do so).

  The Lengow plugin doesn't manage the tracking link.
For some channels, the "tracking_url" link may be mandatory to ship an order. You may generate this link from the Lengow order dashboard.

  Return information is not managed by the Lengow plugin for Magento 1 and Shopware 5.
When sending a "ship" action, the return tracking number and the return carrier cannot be provided via the Lengow plugin. 

  The Lengow plugin doesn't manage Inventory Location.
This limitation is identified specifically on the Shopify plugin but may impact the others.

  The Lengow plugin doesn’t get TAX info from the Solution.
When the order is synchronize between the Module and Lengow the TVA/VAT information is not returned by the Order API.

  It is NOT possible to connect the Lengow plugin to several Lengow accounts.

PrestaShop - Orders attributes requirements

Datas

Max size

Validation

Lastname

255

Excluded
Numbers (0-9)
Special characters: ^0-9!<>,;?=+()@#"°{}_$%:¤|

Firstname

255

Excluded
Numbers (0-9)
Special characters: ^0-9!<>,;?=+()@#"°{}_$%:¤|

Address

128

Excluded
Special characters: ^!<>?=+@{}_$%

Postcode

12

Must contain only
Numbers
Letters
Special character: -

City

64

Excluded
Special characters: ^!<>;?=+@#"°{}_$%

Phone

32

Must contain only
Numbers
Special characters: +0-9. ()\/-

Magento 2 - Orders attributes requirements

Datas

Max size

Validation

Lastname

255

Must contain only
Letters
Special characters , - _ . '

Firstname

255

Must contain only
Letters
Special characters, - _ . '

Address

N/A

N/A

Postcode

255

N/A

City

255

N/A

Phone

255

N/A

WooCommerce (wordpress) - Orders attributes requirements

 

Datas

Max size

Validation

Lastname

255

N/A

Firstname

255

N/A

Address

N/A

N/A

Postcode

20

Must contain only

Numbers
Letters
Special characters: space, -

City

100

N/A

Phone

N/A

Must contain only
Numbers
Special characters: space, #, -, +, /, (), .

Shopware 5 - Orders attributes requirements

 

Datas

Max size

Validation

Lastname

255

Excluded
Numbers (0-9)
Special characters: ^0-9!<>,;?=+()@#"°{}_$%:¤|

Firstname

255

Excluded
Numbers (0-9)
Special characters: ^0-9!<>,;?=+()@#"°{}_$%:¤|

Address

255

Excluded
Special characters: ^!<>?=+@{}_$%

Postcode

20

Must contain only
Numbers
Letters
Special characters: none

City

255

Excluded
Special characters: ^!<>;?=+@#"°{}_$%

Phone

50

Must contain only
Numbers
Special characters: +0-9. ()\/-

Shopware 6 - Orders attributes requirements

Datas

Max size

Validation

Lastname

255

Excluded
Numbers (0-9)
Special characters: ^0-9!<>,;?=+()@#"°{}_$%:¤|

Firstname

255

Excluded
Numbers (0-9)
Special characters: ^0-9!<>,;?=+()@#"°{}_$%:¤|

Address

255

Excluded
Special characters: ^!<>?=+@{}_$%

Postcode

20

Must contain only
Numbers
Letters
Special characters: none

City

255

Excluded
Special characters: ^!<>;?=+@#"°{}_$%

Phone

255

Must contain only
Numbers
Special characters: +0-9. ()\/-

Phone

50

Must contain only
Numbers
Special characters: +0-9. ()\/-

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