✅ Before any install or update of the Lengow Plugin in your back office, make sure you:
- Test the plugin on a pre-production environment if possible
- Install/update the plugin only at a suitable time for your company (avoid rush of sales for example ...).
- If you have made changes on your current version of the Lengow plugin (overrides), make sure you have a back-up of these changes before updating the plugin.
Note for Magento: Use preferably the installation through “Magento Connect”to update properly your plugin.
✅ Only Ship and cancel actions are possible with the Lengow plugin.
It's not possible to send a "refund" action even if the marketplace allows it. You should do this action directly from Lengow or using our API
✅ Actions sent on an order through the Lengow plugin are valid for the entire order.
It's not possible to send an action on a specific product if the order contains more than one product. (no action per line possible, use the Lengow API to do so)
Note: For some channels, the "tracking_url" link may be mandatory to ship an order. As the Lengow plugin doesn't manage this tracking link, it is possible to generate it from the Lengow order dashboard.