Applicable products: Netmarkets, Netamplify

🔧 PrestaShop - Import error "The LengowAddress->dni property is empty"

Error: "The property LengowAddress->dni is empty"

Problem: > You encounter this error in the Lengow Toolbox when trying to synchronize your orders. It means PrestaShop is blocking the order creation because it requires a Tax ID (DNI) for the customer's country, but this information is missing from the marketplace.

Solution: > You need to disable the Tax ID requirement for the affected country in your PrestaShop back office:

  1. In your left menu, go to International > Localization.

  2. Click on the Countries tab at the top.

  3. Click on the relevant country (e.g., France) to edit its settings.

  4. Scroll down and set the Does it require a tax identification number? toggle to No.

  1. Save your changes and restart the order synchronization in the Lengow Toolbox.

-

Articles in this section

News, Services & Incident reports
Discover updates, webinars, and expert services to help you get the most from Lengow