In this tab, find all your orders with information regarding:
- Orders with errors
- Orders waiting for shipment
- The date of the last synchronisation
Note
- Orders are imported only once their status has become "Waiting for shipment".
- As the import of an order into the Lengow plugin causes a decrement of stock for the product ordered, no import is made at the status "cancelled" and "refunded".
- Once the order is imported, it will no longer be synchronised with the plugin.
- Refund actions are NOT possible from the plugin, even if the marketplace allows them. Any order refund must be processed directly from your Lengow account or via our API.
A synchronisation runs automatically every 5 minutes. You can manually synchronise your orders to import them or restart an action.
Additionally, for each order that is not imported or in error, a detailed error message is provided.
You can restart the action directly once the error has been corrected.
💡 How to add tracking information and synchronise an order with the marketplace?
Error reports are automatically sent to your email address if configured in the order settings ("Settings" tab of the plugin).
A cron task will automatically synchronise your orders every hour.
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