Orders on Lengow
How to access? "Lengow" tab > "Orders"
For each of your orders from Lengow, you will find a dedicated Lengow block displaying all order details along with the following actions:
- Re-import the order: Recreates a new order and flags the current order with a Lengow technical error, preventing stock from being deducted a second time.
- Resend the action: Resends the status update action to Lengow. (Ideal for resolving an order error, for example if you have just entered parcel tracking information that was previously omitted).
- Re-synchronise the order: Re-establishes the mapping between the Magento order ID and the Lengow order ID. An automated synchronisation runs every 5 minutes.
Note
- Orders are only imported once they have reached the status "Awaiting shipment" or "Shipped".
- As importing an order into the plugin decrements product stock, orders at "cancelled" and "refunded" statuses are not imported.
- Once an order has been imported into the plugin, it is no longer synchronised via the plugin.
- Refund actions are NOT possible from the plugin, even if the marketplace allows them. Any order refund must be carried out directly from your Lengow account or via our API.
Orders on Magento
In the plugin, you will find marketplace orders. You can verify:
- Whether the order has been correctly imported into Magento
- Your current order status (in progress and closed)
If an order is not correctly imported into Magento, it will appear as "Not imported". Hover over this message to identify what is preventing the import. Once the issue is resolved, click on "Not imported" to re-import the order.
If the order status changes to refunded or if the order details are updated in Lengow, update them on the imported Magento order page. Go to the Lengow section of the page and click Re-import order.
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Order actions in error for over 7 days can be resent automatically:
How to access? "Lengow" tab > "Settings" > "Advanced import settings" > "Enable Magento cron for resend".
This option automatically resends order actions that are in error. There is no need to manually click on the order dashboard to resend the action. It enables a scheduled cron task to resend actions every 15 minutes. By default, this option is disabled.
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