Veepee / Privalia (PinkConnect) - Orders Management

You can manage your orders in the Lengow platform.

Order retrieval frequency

Lengow retrieves orders placed on Veepee's website or Privalia's website every 15 minutes.

Order processing

Statuses of Veepee/Privalia orders:

Orders go through various statuses in Lengow while being processed.

Here is the list of Lengow statuses corresponding to the marketplace orders statuses:

• "waiting_acceptance": [ "WAITING_ACCEPTANCE" ]
• "waiting_shipment": [ "PENDING", "PROCESSING" ]
• "shipped": [ "SHIPPED", "RETURNED" ]
• "canceled": [ "CANCELLED" ]
• "refunded": [ "REFUNDED" ]
• "partial_refunded": read our news article about this status.
  
  

Possible actions on Veepee/Privalia orders:

• accept (order must be at waiting_acceptance status)
• ship (order must be at waiting_shipment status)
  Ship action requires "tracking_number" and "carrier" to be specified. For the "carrier", enter either its code or its name (example: "5" or "Fedex").
  "tracking_url" is optional, but becomes mandatory when using a custom carrier (code 130).
• refund (order can be at shipped status)
  Refund action requires "refund_price" and "refund_shipping_price" to be specified. The "line" is optional.
   If the refund is done in your Veepee/Privalia back-office directly, the status won't be updated in Lengow's API. We recommend doing all refund actions in the Lengow platform.
  Veepee/Privalia updates refunds once a day during the night, so Lengow synchronizes refunds around 6am every day.
• cancel (order can be waiting_acceptance, waiting_shipment status) 

Order document

Veepee/Privalia provides the delivery note for each order.

This document is available in the order detail in the Lengow platform: