Fnac Darty - Orders Management

You can manage your orders in the Lengow platform.

Order retrieval on Fnac Darty

Lengow retrieves new or modified orders on the channel's website:

• Every 30 minutes
• Once a day for new orders made or amended in the last 5 days

Orders management

Orders go through various statuses in Lengow while being processed.

Here is the list of statuses corresponding to orders statuses in Lengow followed by possible actions.

• "waiting_acceptance": ["TOACCEPT, "CREATED"]
  The order has been received and is waiting to be accepted or refused.
  • Accept the order. Provide the "expedition_country_code".
  • Refuse the order. 

• "accepted": ["ACCEPTED"]
  The order has been accepted.
  At this stage, you cannot carry out any action.
   
• "waiting_shipment": ["TOSHIP"]
  The order has been accepted and is awaiting for shipment.
  • Confirm order shipment. 
    You must provide the "carrier" when the "tracking_number" is filled in. 
  • Refund all or part of the order. Indicate the "refund_reason".
     
• "shipped": ["SHIPPED"]
  The order has been sent and the shipment is in progress.
  At this stage, you can "Refund" all or part of the order. If so, indicate the "refund_reason". 
• "refused": ["REFUSED"]
  The order has been refused.
  At this stage, you can: "Refund" all or part of the order. If so, indicate the "refund_reason". 
• "canceled": ["CANCELLED"]
  The order has been cancelled. At this stage, you can: "Refund" all or part of the order. If so, indicate the "refund_reason".
   
• "refunded": ["REFUNDED"]
  The order has been refunded.
  At this stage, you cannot carry out any action. 
   
• "closed": ["RECEIVED"]
  The order is closed. 
  At this stage, you can: "Refund" all or part of the order. If so, indicate the "refund_reason".

You can choose whether or not to refund taxes, shipping costs and taxes on shipping costs.