You can manage your orders in the Lengow platform.
Order retrieval frequency
Lengow retrieves orders placed on Spartoo website every hour.
Order processing
Orders go through various statuses in Lengow while being processed:
-
Waiting_acceptance. Here is what you can do at this stage:
- Accept the order.
- Refuse the order.
-
Waiting_shipment. The order has been accepted and is awaiting for shipment. Here is what you can do at this stage:
- Confirm order shipment. Specify the tracking number to ship the order.
- Refuse the order.
- Shipped. The order has been sent and the shipment is in progress.
-
Cancelled. The order has been cancelled. Cancelling the order automatically initiates the refund. At this stage, you cannot carry out any action.
Order document
The Spartoo delivery form is available in the Lengow platform, on the order details page, as shown in the screenshot below (click to enlarge):
