You can manage your orders in the Lengow platform.
Order retrieval
Lengow retrieves orders placed on the Allegro 's website:
- every hour over a day.
- once a day over the last 5 days.
Order processing
Orders go through various statuses in Lengow while being processed.
Statuses of Allegro orders and actions
| Lengow Status | Allegro Status | Possible Actions at this status |
|---|---|---|
| "waiting_shipment" | "READY_FOR_PROCESSING" |
Order is awaiting for shipment. - Confirm shipment: enter the carrier and the parcel tracking number/URL. - Cancel or refund the order (specify the reason for the refund). |
| "shipped" | "SHIPPED" |
Order has been sent and shipment is in progress. ❌ No action available |
| "canceled" | "CANCELLED" |
Order cancelled by merchant or customer. ❌ No action available |
| "refunding" | "REFUNDING" |
Order is being refunded. ❌ No action available |
| "refunded" | "REFUNDED" |
Order has been refunded by merchant. ❌ No action available |
Note: When confirming a shipment, ensure all tracking information is correct to facilitate smooth synchronization with the marketplace.