You can manage your orders in the Lengow platform.
Order retrieval
Lengow retrieves orders placed on the Allegro 's website:
- every hour over a day.
- once a day over the last 5 days.
Order processing
Orders go through various statuses in Lengow while being processed.
Statuses of Allegro orders
READY_FOR_PROCESSING ("waiting_shipment"): order is awaiting for shipment. At this status you can:
- Confirm shipment, enter the carrier and the parcel tracking number/URL.
or - Cancel or refund the order (specify the reason for the refund).
SHIPPED: Order has been sent and shipment is in progress.
CANCELLED: order cancelled by merchant or customer.
REFUNDING : order is being refunded
REFUNDED: order has been refunded by merchant