You can manage your orders in the Lengow platform.
Order retrieval
Lengow retrieves orders placed on Rakuten website every hour.
Order processing
Orders go through various statuses in Lengow while being processed:
Here is the list of statuses corresponding to orders statuses in Lengow:
| Lengow Status | Rakuten France Status | Possible Actions at this status |
|---|---|---|
| "pending" | "ON_HOLD" "PENDING" |
❌ No action available |
| "waiting_acceptance" | "REMINDED" "REQUESTED" |
- "accept" If needed, complete import country and or shipping from country (if these values are empty, data filled in your attributes mapping will be taken into account. If these fields are empty at this stage, values from the Channel Settings section will taken into account). You may select the product line. - "refuse" You may select the product line. |
| "accepted" | "WAITING_DEBIT" "WAITING_DEBIT_PAYMENT" |
❌ No action available |
| "waiting_shipment" | "COMMITTED" |
- "confirm order shipment" You must enter a tracking number and carrier to confirm the order shipment. You may fill in the tracking url. You may select the product line. - "cancel item" to "partially cancel the order". Fill in the "Comment" field when cancelling one of the items. The cancel item status changes to "CLOSED". |
| "shipped" | "CLOSED" "SHIPPED" |
❌ No action available |
| "cancelled" | "CANCELLED" | ❌ No action available |
| "refused" | "REFUSED" | ❌ No action available |