If you are ready to publish your products on TikTok Shop but encounter a login error on the TikTok Shop settings page:
"Access denied.
The format of your credentials seems correct but TikTok Shop FR tells us that an error has occurred."
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This error comes from the TikTok Shop side. Please check the following points:
-
Shop code – Make sure it is correct. You can find it in your TikTok Shop Seller Center, like this:
 -
Lengow app authorization – Ensure you have already authorized the Lengow app on TikTok Shop via this link:
https://services.tiktokshop.com/open/authorize?service_id=7371174644119013126Â
 -
Bank information – Verify that your bank details have been approved by TikTok.
 - Warehouse configuration – Confirm that your warehouse information (Pickup Warehouse and Return Warehouse) is correctly set up in TikTok Shop Seller Center.