Fnac (Mirakl)

EAN Matching

Fnac allows EAN Matching, i.e. if your products have already been created by the marketplace by another reseller, you don't need to send the "products" values usually required to create the product ad on this channel. Matching is done on the basis of the EAN code.

For these products: 

• Make sure to fill in the "EAN" attributes and all attributes indicating "Champ du flux offre" in their description in Lengow (= Field from offers feed).

Add a channel catalogue

Add a Fnac channel in your Lengow account.

For France, select the "Full Fnac FR" universe.

Match Categories

Match your categories with Fnac's using "Categories Matching".

Complete Attributes Matching

Match your products catalogue fields with the fields requested by the channel, based on field definition. If necessary, enter hard values, use functions and/or adapt the values by creating rules. For fields with valid values, select the suggested value or match with your products catalogue values.
If a value is missing in the drop-down menu, please contact your Fnac account manager and ask for the creation of the concerned value.

• From your Mirakl space, you can retrieve category lists and accepted values for attributes.

Go to: "My stock"> "import by file"> "Import your stock in the operator format" and click on " Configure and download an Excel file template in operator format"

(Click to enlarge the image)

• Then, Select categories

1. Set up promotional offers

Before setting up promotions, contact your FNAC DARTY account manager to know if you are authorized to publish discount offers on this channel, and to access certain features (newsletters, banners, etc.) 

To set up special offers, fill in the following attributes:

• price: strike-through price. If you don't want to set up special offers for your products, this attribute must contain the selling price.
• promotion_type: type of promotion. Example: "GoodDeal".
• discount_type: type of price reduction offered. Two possible values :
  • "fixed" if the value in the "discount_value" is the amount of reduction that you want to apply to your strikethrough price.
  • "percentage" if the value in the "discount_value" is the percentage of reduction that you want to apply to your strikethrough price.
• discount_value: amount or percentage of reduction depending on the information you entered in the "discount_type". FNAC will automatically calculate the promotional price based on this information.
• starts_at: date and time when the promotion's due to start. Format: YYYY-MM-DDTHH:MM:SS+01:00 (French Winter time) /  YYYY-MM-DDTHH:MM:SS+02:00 (French Summer time)
• ends_at: date and time and when the promotion's due to end. Format: YYYY-MM-DDTHH:MM:SS+01:00 (French Winter time) /  YYYY-MM-DDTHH:MM:SS+02:00 (French Summer time).

FRENCH SALES

Fill in the promotional fields, same as above and: 

• price: strike-through price. If you don't want to set up special offers for your products, this attribute must contain the selling price.
• promotion_type: Select the value "Sales".
• discount_type: type of price reduction offered. Two possible values :
  • "fixed" if the value in the "discount_value" is the amount of reduction that you want to apply to your strikethrough price.
  • "percentage" if the value in the "discount_value" is the percentage of reduction that you want to apply to your strikethrough price.
• discount_value: amount or percentage of reduction depending on the information you entered in the "discount_type". FNAC will automatically calculate the promotional price based on this information.  
• starts_at: date and time when the promotion's due to start. Example for WINTER SALES:  2023-01-11T00:01:00+01:00  
• ends_at: date and time when the promotion is due to end. Example for WINTER SALES:  2023-02-07T23:59:00+01:00
• sales_period_reference: reference of the sales period. E.g. "Winter_2023" for the 2023 Winter French sales.
• promotion_uid: promotional reference to use to take part to the commercial operations organized by Fnac. Please contact your Fnac account manager to know this value.  

BLACK FRIDAY

To display your promotional offers during Black Friday:

• send your promotional offers two days before the beginning of the operation
• Fill in the promotional fields:
  • price
  • promotion_type: Select the value "GoodDeal" for the Black Friday.
  • discount_type
  • discount_value
  • starts_at
  • ends_at
  • promotion_uid: promotional reference to use to take part to the commercial operations organized by Fnac. Please contact your Fnac account manager to know this value.

Take part to animations suggested by la FNAC by sending to your FNAC account manager, the list of your products to highlight (EAN) and prices before promotion and prices for the event.

2. Delivery method and costs

Shipping costs and delivery methods are defined by the channel. Contact it to obtain the table of costs.

2.1 Delivery methods

Select delivery methods in your channel back office.

2.2 Shipping costs

Please note that each product is linked to a logistic category. The shipping costs are calculated on the basis of:

• the delivery method linked to the product
• the logistics category linked to the product

For the logistics category, you may choose between several options:

• Keep the logistics category assigned by default by the channel. In that case, no action needs to be taken by you in Lengow.

OR

• Change the logistics category assigned by default by the channel. In that case, fill in the field "logistic_type_id" in Lengow (contact your Fnac account manager to get the list of authorized values).

3. Variation values

This channel doesn't manage products variations and will create a separate product page for each product variation from your products catalogue.

For instance, there will be different product pages for a mobile phone available in different colours on the channel:
- One product sheet for the product X in black
- One product sheet for the product X in grey
- One product sheet for the product X in red
- One product sheet for the product X in blue

4. Other specificities

• The quantity of your products must be included between 0 and 999.
• The "description" field may contain a maximum of 4000 characters. It must contain only information about the product (no notion of warranty, shipping costs or after-sales service).
  Do not use quotation marks or hyphens. HTML is recommended.
  Ask your Fnac account manager for a guide.
• The "label" field is a maximum of 200 characters and follows the following mandatory format: [product type][brand][reference/specifics][Color][Age][Other information].
• Use the "AdditionalDescription" attribute to embed a product description (up to 4000 characters)
• Your prices must be included between 1 and 20 000 euros.
• Use a point (.) instead of a comma (,) as decimal separator.
• The field "seller manufacturer" (=brand) must be filled in for all products. Enter "None" if necessary.
• The image link must be in .jpg or .png format (15 MB maximum).

Manage your Exclusions

Follow the usual instructions for exclusions for this channel:

• Products whose EAN codes do not contain 13 characters.
• Products whose price is less than 1 euro or more than 20 000 euros.
• Products whose quantity is less than 0 or greater than 999.

In addition to the usual instructions for exclusions, you must exclude for Fanc Darty:

• "Parent products" if your product catalogue contains any, since Fnac Darty does not want to receive parent files.

Preview your data

Check the data you are about to send to the channel at the "Preview" step.

Configure your Options

Configure options before sending your products catalogue to Fnac.

• Mirakl_storeid : Enter here your Mirakl store identifier

  More about Mirakl Authentification System

Shop ID : Enter here your FNAC ID communicated by your Fnac account manager

Launch the channel catalogue

Before sending your optimised catalogue to the channel:

• • Check that your channel online store has been created and opened.
  • Check that there are no rules created in your channel back office.

Note: contact your  channel account manager if you have any question on this matter.

• Send your optimised catalogue to the channel   

Two distinct feeds are sent to the channel through API:

Products feed is sent automatically to Fnac:

• It update/create products on Fnac
• It is sent twice a day

If your products are not in error, they will be created on Fnac and will appear online within 48 hours, after sending the feed offers.

Offers feed is sent automatically to Fnac:

• This feed upload/update your offers (price, stock, promotions, etc.).
• It is sent to FNAC every hour.

Read Integration Reports

Read offer Integration Reports to check that your products are properly configured for the updates. These reports list only items which were rejected by Fnac. For each product in error, Fnac specifies the reason for the rejection.

Integration reports are available and downloadable

• from Lengow: "Channel" tab > select "Fnac" > click on "Activity".
• from your Fnac Mirakl back office: "My Inventory" > "Import From File" > "Track products imports"

Edit a product file

• Edit "product data"

Contact your Fnac account manager to edit this data.

• Edit "offer data"

Data is automatically updated as soon as the offer feed is sent out.

Unpublish/Delete an offer

• To stop advertising an offer on Fnac, send a "0" quantity.
• To delete an offer from your Fnac back office, contact your Fnac account manager to know the procedure to follow.
• To delete a product from your Fnac back office, contact your Fnac account manager to know the procedure to follow.

Manage your Fnac orders

You can manage your orders in the Lengow platform.

1. Order retrieval

Lengow retrieves new or modified orders on the channel's website:

• Every 30 minutes
• Once a day, for new orders made or amended in the last 5 days 

2. Order processing

Orders go through various statuses in Lengow while being processed:

• Here is the list of statuses corresponding to orders statuses in Lengow:

  • Waiting_acceptance:
    "Created"
    "ToAccept"
    
    The order has been received and is waiting to be accepted or refused.
    Here is what you can do at this stage:
    • Accept the order. You have to precise the country from where you ship products. You may select a product line.
    • Refuse the order. You may select a product line.
      
      
  • Accepted: 
    "Accepted"
    The order has been accepted.
    At this stage, you cannot carry out any action.
    
    
  • Waiting_shipment.
    "ToShip"
    The order has been accepted and is awaiting for shipment.
    
    At this stage, you can:
    - Confirm order shipment. Specify the tracking number and carrier name before to ship the order.
    - Refund all or part of the order.
  • Shipped:
    "Shipped"
    The order has been sent and the shipment is in progress.
    
    At this stage, you can: Refund all or part of the order.
    
    
  • Canceled:
    "Cancelled"
    The order has been cancelled. 
     At this stage, you can: Refund all or part of the order.  
    
    
  • Refunded.
    "Refunded"
    The order has been refunded.
    At this stage, you cannot carry out any action.  
    
    
  • Refused.
    "Refused"
    The order has been refused.
    At this stage, you can: Refund all or part of the order.
    
    
  • Closed.
    "Received"
    The order is closed. 
    At this stage, you can: Refund all or part of the order.

Contact

• FNAC commercial support: support-marketplace-darty@fnacdarty.com
• The Marketplace Support could be reached through your backoffice https://mp.fnac.com/compte/vendeur/aide "Aide" section (Help). 

Channel's news

Find here the latest changes/communications from the channel and what you have to do in Lengow: