fnac-logo-695x356.png

Contact Fnac (vendeurspros.mp@fnac.com) to know if you are eligible to sell your products on their website.

To distribute your products on Fnac, check that your products catalogue contains the data normally required.

Note: you don't have these values in your products catalogue? Contact the Lengow Support Team to find an alternative.

Fnac suggests that you set an estimate of the delivery date on your product pages as well as on the order tracking page. To find out what configuration is expected from Lengow, go to this step!
 If you want to add a Belgium, Spain or Portugal Fnac feeds, two feeds must be added in the Lengow platform:
    • Fnac Catalogue (to create and list products, must be manually sent to your Fnac account manager)
    • Fnac (to send offers, can be on existing products with EAN/SKU matching - read below)

EAN Matching

Fnac allows EAN Matching, i.e. if your products have already been created by the marketplace by another reseller, you don't need to send the "products" values usually required to create the product ad on this channel. Matching is done on the basis of the EAN code.

For these products: 

  • Make sure to fill in the "EAN" attributes and all attributes indicating "Champ du flux offre" in their description in Lengow (= Field from offers feed).

Add a channel catalogue

Add a Fnac channel in your Lengow account.

Match Categories

Match your categories with Fnac's using "Categories Matching".

Complete Attributes Matching

Match your products catalogue fields with the fields requested by the channel, based on field definition. If necessary, enter hard values, use functions and/or adapt the values by creating rules. For fields with valid values, select the suggested value or match with your products catalogue values.
If a value is missing in the drop-down menu, please contact your Fnac account manager and ask for the creation of the concerned value.

Some fields are mandatory and must be completed for your products to be created or updated. Other fields are optional but Fnac recommends you fill them in to improve your products visibility.

  • From your Mirakl space, you can retrieve category lists and accepted values for attributes.

Go to: "My stock"> "import by file"> "Import your stock in the operator format" and click on " Configure and download an Excel file template in operator format"

(Click to enlarge the image)

  • Then, Select categories

Tip: Download the categorizations + listing attributes in two files so that the generated file is not too heavy

Some special features for Fnac:

1. Set up promotional offers

Before setting up promotions, contact your FNAC account manager to know if you are authorized to publish discount offers on this channel, and to access certain features (newsletters, banners, etc.) 

To set up special offers, fill in the following attributes:

  • price: strike-through price. If you don't want to set up special offers for your products, this attribute must contain the selling price.
  • promotion_type: type of promotion. Example: "GoodDeal".
  • discount_type: type of price reduction offered. Two possible values :
    • "fixed" if the value in the "discount_value" is the amount of reduction that you want to apply to your strikethrough price.
    • "percentage" if the value in the "discount_value" is the percentage of reduction that you want to apply to your strikethrough price.
  • discount_value: amount or percentage of reduction depending on the information you entered in the "discount_type". FNAC will automatically calculate the promotional price based on this information.
  • starts_at: date and time when the promotion's due to start. Format: YYYY-MM-DDTHH:MM:SS+01:00 (French Winter time) /  YYYY-MM-DDTHH:MM:SS+02:00 (French Summer time)
  • ends_at: date and time and when the promotion's due to end. Format: YYYY-MM-DDTHH:MM:SS+01:00 (French Winter time) /  YYYY-MM-DDTHH:MM:SS+02:00 (French Summer time).
FRENCH SALES 
Fill in the promotional fields, same as above and: 
  • price  strike-through price. If you don't want to set up special offers for your products, this attribute must contain the selling price.
  • promotion_type: Select the value "Sales".
  • discount_type   type of price reduction offered. Two possible values :
    • "fixed" if the value in the "discount_value" is the amount of reduction that you want to apply to your strikethrough price.
    • "percentage" if the value in the "discount_value" is the percentage of reduction that you want to apply to your strikethrough price.
  • discount_value  amount or percentage of reduction depending on the information you entered in the "discount_type". FNAC will automatically calculate the promotional price based on this information.  
  • starts_at: date and time when the promotion's due to start. Example for WINTER SALES:  2022-01-12T00:01:00+01:00   
  • ends_at  date and time when the promotion is due to end. Example for WINTER SALES:  2022-02-08T23:59:00+01:00
  • sales_period_reference: reference of the sales period. E.g. " WINTER_2022" for 2022 Winter French sales.
  • promotion_uid: promotional reference to use to take part to the commercial operations organized by Fnac. Please contact your Fnac account manager to know this value.  
 
BLACK FRIDAY

To display your promotional offers during Black Friday:

  • send your promotional offers two days before the beginning of the operation
  • Fill in the promotional fields:
    • price
    • promotion_type: Select the value "GoodDeal" for the Black Friday.
    • discount_type
    • discount_value
    • starts_at
    • ends_at
    • promotion_uid: promotional reference to use to take part to the commercial operations organized by Fnac. Please contact your Fnac account manager to know this value.

Take part to animations suggested by la FNAC by sending to your FNAC account manager, the list of your products to highlight (EAN) and prices before promotion and prices for the event.

French Days: The settings for the "French Days" event are similar to the usual promotions settings. Enter the value "GoodDeal" in the "promotion_type" attribute. 

Contact your FNAC account manager to benefit from marketing highlights (banners, newsletters, ...).

2. Delivery method and costs

Shipping costs and delivery methods are defined by the channel. Contact it to obtain the table of costs.

2.1 Delivery methods

Select delivery methods in your channel back office.

2.2 Shipping costs

Please note that each product is linked to a logistic category. The shipping costs are calculated on the basis of:

  • the delivery method linked to the product
  • the logistics category linked to the product

For the logistics category, you may choose between several options:

  • Keep the logistics category assigned by default by the channel. In that case, no action needs to be taken by you in Lengow.

OR

  • Change the logistics category assigned by default by the channel. In that case, fill in the field "logistic_type_id" in Lengow (contact your Fnac account manager to get the list of authorized values).
2.3 Set an estimation of the delivery date
  • time_to_ship: Use this attribute to extend the delivery timing already set in your fnac back office.
More info on fnac documentation

3. Variation values

This channel doesn't manage products variations and will create a separate product page for each product variation from your products catalogue.

For instance, there will be different product pages for a mobile phone available in different colours on the channel:
- One product sheet for the product X in black
- One product sheet for the product X in grey
- One product sheet for the product X in red
- One product sheet for the product X in blue

Parent products must be excluded from the feed sent to Fnac, if your products catalogue contains any.

4. Other specificities

  • The quantity of your products must be included between 0 and 999.
  • Use the attribute "description" to include a comment on the current offer (max 250 characters)
  • Use the "AdditionalDescription" attribute to embed a product description (up to 4000 characters)
  • Your prices must be included between 1 and 20 000 euros.
  • Use a point (.) instead of a comma (,) as decimal separator.

Manage your Exclusions

Follow the usual instructions for exclusions for this channel:

  • Products whose EAN codes do not contain 13 characters.
  • Products whose price is less than 1 euro or more than 20 000 euros.
  • Products whose quantity is less than 0 or greater than 999.

Are there product variations in your catalogue? Check whether the parent products should be excluded or not in the step dedicated to variations.

Preview your data

Check the data you are about to send to the channel at the "Preview" step.

Configure your Options

Configure options before sending your products catalogue to Fnac.

Shop ID : Enter here your FNAC ID communicated by your Fnac account manager

Launch the channel catalogue

Before sending your optimised catalogue to the channel:

    • Check that your channel online store has been created and opened.
    • Check that there are no rules created in your channel back office.

Note: contact your  channel account manager if you have any question on this matter.

Two distinct feeds are sent to the channel through API:

Products feed is sent automatically to Fnac:

  • It update/create products on Fnac
  • It is sent twice a day

If your products are not in error, they will be created on Fnac and will appear online within 48 hours, after sending the feed offers.

Offers feed is sent automatically to Fnac:

  • This feed upload/update your offers (price, stock, promotions, etc.).
  • It is sent to FNAC every hour.

Read Integration Reports

Read offer Integration Reports to check that your products are properly configured for the updates. These reports list only items which were rejected by Fnac. For each product in error, Fnac specifies the reason for the rejection.

Integration reports are available and downloadable

  • from Lengow: "Channel" tab > select "Fnac" > click on "Activity".
  • from your Fnac Mirakl back office: "My Inventory" > "Import From File" > "Track products imports"

Edit a product file

Contact your Fnac account manager to edit this data.

Data is automatically updated as soon as the offer feed is sent out.

Unpublish/Delete an offer

  • To stop advertising an offer on Fnac, send a "0" quantity.
  • To delete an offer from your Fnac back office, contact your Fnac account manager to know the procedure to follow.
  • To delete a product from your Fnac back office, contact your Fnac account manager to know the procedure to follow.

Manage your Fnac orders

You can manage your orders in the Lengow platform.

1. Order retrieval

Lengow retrieves new or modified orders on the channel's website:

  • Every 30 minutes
  • Once a day, for new orders made or amended in the last 5 days 

2. Order processing

Orders go through various statuses in Lengow while being processed:

  • Here is the list of statuses corresponding to orders statuses in Lengow:

    • Waiting_acceptance:
      "Created"
      "ToAccept"

      The order has been received and is waiting to be accepted or refused.
      Here is what you can do at this stage:
      • Accept the order. You have to precise the country from where you ship products. You may select a product line.
      • Refuse the order. You may select a product line.

    • Accepted: 
      "Accepted"
      The order has been accepted.
      At this stage, you cannot carry out any action.

    • Waiting_shipment.
      "ToShip"
      The order has been accepted and is awaiting for shipment.

      At this stage, you can:
      Confirm order shipment. Specify the tracking number and carrier name before to ship the order.
      Refund all or part of the order.
    • Shipped:
      "Shipped"
      The order has been sent and the shipment is in progress.

      At this stage, you can: Refund all or part of the order.

    • Canceled:
      "Cancelled"
      The order has been cancelled. 
       At this stage, you can: Refund all or part of the order.  

    • Refunded.
      "Refunded"
      The order has been refunded.
      At this stage, you cannot carry out any action.  

    • Refused.
      "Refused"
      The order has been refused.
      At this stage, you can: Refund all or part of the order.

    • Closed.
      "Received"
      The order is closed. 
      At this stage, you can: Refund all or part of the order.

July 2021 VAT legislation 

At the waiting_shipment stage, shipping from country have to be filled in to be compliant with legislation.

If you do not enter this information when accepting the order, or if you use the automatic acceptance feature in Lengow, the default shipping country will be taken into account. 

This can be set directly via your Fnac.com seller back office.  

Fulfillment orders

If "Fulfillment" feature is made available by the marketplace, information will be automatically retrieved as specified in the "Lengow & Fulfillment" guide, "Orders Import" step.

Contact

  • vendeurspros.mp@fnac.com: contact to use to open a Fnac seller account.

Channel's news

Find here the latest changes/communications from the channel and what you have to do in Lengow:

July 2022 - Changes in categories and attributes
  • To sum up

Certain categories and attributes will be removed and replaced by new ones. 
Product creation and modification is not available during Fnac's technical shutdown, from July 4th to 28th.

  • What you have to do in Lengow

Check the settings of the products in the affected categories (see below the original message for the list of categories):

  • Original message

[...] Fnac and Darty have worked on the standardization of our catalogues since April. This has led to changes in the list of categories and attributes to be filled in your flows for creating or modifying product sheets for the categories below :

    • Sport & leisure
    • DIY & Gardening
    • Pets products
    • Music instruments
    • Goodies

Following the different deployment task, you may have to recreate your offer.[...]

FNAC :
There will be a technical shutdown during the migration from July 4th to 28th. All product creations or product changes you will make will have to wait until the end of the migration to be observed on Fnac.com.

From Friday 15th of July, MIRAKL FNAC will be updated : new categories and attributes will be set in order to classify and describe your products.
If you usually work with an API flow, with a channel manager or regularly update your offer CSV, don’t worry, your offers will be automatically recreated.
In case of a manual management of your offers from the seller back office, you may have to recreate them. We invite you to check after our category updates that your offers are still online.

If you have created product sheets in those categories in the past, we will change their categories and make changes to bring the content to the new attributes. For your future product creations, you need to use one of the categories listed in the file below: https://fnacdartymarketplace.com/wp-content/uploads/2022/07/New_CategoriesAttributes_Diversif_lot2.xlsx.

We are completely aware that these projects impact you on a daily basis, and we are working to improve our transition processes for the Fnac/Darty Marketplaces so that it is transparent for you.
If you have any questions, you can contact us at support-marketplace-darty@fnacdarty.com with the subject line « Uniformization of product categories ».

9th May 2022 - Modification of second hand products statuses
  • To sum up

In order to be always more precise on the condition of second hand products, Fnac modifies its second hand products statuses and removes the "reconditioned" status.

  • What you have to do in Lengow

You can now switch your products to the new status by contacting your account manager in order to unlink your SKUs currently in the "reconditioned" status. After confirmation from your account manager, you will be able to change the status of your offer to the new status of your choice.

    • For second hand products, you will have to modify your offers currently in the "reconditioned" status which will disappear on May 9th 2022.
    • No modification is required if you sell "New", "Used-Very Good", "Used-Good", "Used-Correct" products.
    • The "Secondhand-Like-New" products will have to be renamed to "Secondhand-Perfect".

Fnac (Mirakl)

fnac-logo-695x356.png

Contact Fnac (vendeurspros.mp@fnac.com) to know if you are eligible to sell your products on their website.

To distribute your products on Fnac, check that your products catalogue contains the data normally required.

Note: you don't have these values in your products catalogue? Contact the Lengow Support Team to find an alternative.

Fnac suggests that you set an estimate of the delivery date on your product pages as well as on the order tracking page. To find out what configuration is expected from Lengow, go to this step!
 If you want to add a Belgium, Spain or Portugal Fnac feeds, two feeds must be added in the Lengow platform:
    • Fnac Catalogue (to create and list products, must be manually sent to your Fnac account manager)
    • Fnac (to send offers, can be on existing products with EAN/SKU matching - read below)

EAN Matching

Fnac allows EAN Matching, i.e. if your products have already been created by the marketplace by another reseller, you don't need to send the "products" values usually required to create the product ad on this channel. Matching is done on the basis of the EAN code.

For these products: 

  • Make sure to fill in the "EAN" attributes and all attributes indicating "Champ du flux offre" in their description in Lengow (= Field from offers feed).

Add a channel catalogue

Add a Fnac channel in your Lengow account.

Match Categories

Match your categories with Fnac's using "Categories Matching".

Complete Attributes Matching

Match your products catalogue fields with the fields requested by the channel, based on field definition. If necessary, enter hard values, use functions and/or adapt the values by creating rules. For fields with valid values, select the suggested value or match with your products catalogue values.
If a value is missing in the drop-down menu, please contact your Fnac account manager and ask for the creation of the concerned value.

Some fields are mandatory and must be completed for your products to be created or updated. Other fields are optional but Fnac recommends you fill them in to improve your products visibility.

  • From your Mirakl space, you can retrieve category lists and accepted values for attributes.

Go to: "My stock"> "import by file"> "Import your stock in the operator format" and click on " Configure and download an Excel file template in operator format"

(Click to enlarge the image)

  • Then, Select categories

Tip: Download the categorizations + listing attributes in two files so that the generated file is not too heavy

Some special features for Fnac:

1. Set up promotional offers

Before setting up promotions, contact your FNAC account manager to know if you are authorized to publish discount offers on this channel, and to access certain features (newsletters, banners, etc.) 

To set up special offers, fill in the following attributes:

  • price: strike-through price. If you don't want to set up special offers for your products, this attribute must contain the selling price.
  • promotion_type: type of promotion. Example: "GoodDeal".
  • discount_type: type of price reduction offered. Two possible values :
    • "fixed" if the value in the "discount_value" is the amount of reduction that you want to apply to your strikethrough price.
    • "percentage" if the value in the "discount_value" is the percentage of reduction that you want to apply to your strikethrough price.
  • discount_value: amount or percentage of reduction depending on the information you entered in the "discount_type". FNAC will automatically calculate the promotional price based on this information.
  • starts_at: date and time when the promotion's due to start. Format: YYYY-MM-DDTHH:MM:SS+01:00 (French Winter time) /  YYYY-MM-DDTHH:MM:SS+02:00 (French Summer time)
  • ends_at: date and time and when the promotion's due to end. Format: YYYY-MM-DDTHH:MM:SS+01:00 (French Winter time) /  YYYY-MM-DDTHH:MM:SS+02:00 (French Summer time).
FRENCH SALES 
Fill in the promotional fields, same as above and: 
  • price  strike-through price. If you don't want to set up special offers for your products, this attribute must contain the selling price.
  • promotion_type: Select the value "Sales".
  • discount_type   type of price reduction offered. Two possible values :
    • "fixed" if the value in the "discount_value" is the amount of reduction that you want to apply to your strikethrough price.
    • "percentage" if the value in the "discount_value" is the percentage of reduction that you want to apply to your strikethrough price.
  • discount_value  amount or percentage of reduction depending on the information you entered in the "discount_type". FNAC will automatically calculate the promotional price based on this information.  
  • starts_at: date and time when the promotion's due to start. Example for WINTER SALES:  2022-01-12T00:01:00+01:00   
  • ends_at  date and time when the promotion is due to end. Example for WINTER SALES:  2022-02-08T23:59:00+01:00
  • sales_period_reference: reference of the sales period. E.g. " WINTER_2022" for 2022 Winter French sales.
  • promotion_uid: promotional reference to use to take part to the commercial operations organized by Fnac. Please contact your Fnac account manager to know this value.  
 
BLACK FRIDAY

To display your promotional offers during Black Friday:

  • send your promotional offers two days before the beginning of the operation
  • Fill in the promotional fields:
    • price
    • promotion_type: Select the value "GoodDeal" for the Black Friday.
    • discount_type
    • discount_value
    • starts_at
    • ends_at
    • promotion_uid: promotional reference to use to take part to the commercial operations organized by Fnac. Please contact your Fnac account manager to know this value.

Take part to animations suggested by la FNAC by sending to your FNAC account manager, the list of your products to highlight (EAN) and prices before promotion and prices for the event.

French Days: The settings for the "French Days" event are similar to the usual promotions settings. Enter the value "GoodDeal" in the "promotion_type" attribute. 

Contact your FNAC account manager to benefit from marketing highlights (banners, newsletters, ...).

2. Delivery method and costs

Shipping costs and delivery methods are defined by the channel. Contact it to obtain the table of costs.

2.1 Delivery methods

Select delivery methods in your channel back office.

2.2 Shipping costs

Please note that each product is linked to a logistic category. The shipping costs are calculated on the basis of:

  • the delivery method linked to the product
  • the logistics category linked to the product

For the logistics category, you may choose between several options:

  • Keep the logistics category assigned by default by the channel. In that case, no action needs to be taken by you in Lengow.

OR

  • Change the logistics category assigned by default by the channel. In that case, fill in the field "logistic_type_id" in Lengow (contact your Fnac account manager to get the list of authorized values).
2.3 Set an estimation of the delivery date
  • time_to_ship: Use this attribute to extend the delivery timing already set in your fnac back office.
More info on fnac documentation

3. Variation values

This channel doesn't manage products variations and will create a separate product page for each product variation from your products catalogue.

For instance, there will be different product pages for a mobile phone available in different colours on the channel:
- One product sheet for the product X in black
- One product sheet for the product X in grey
- One product sheet for the product X in red
- One product sheet for the product X in blue

Parent products must be excluded from the feed sent to Fnac, if your products catalogue contains any.

4. Other specificities

  • The quantity of your products must be included between 0 and 999.
  • Use the attribute "description" to include a comment on the current offer (max 250 characters)
  • Use the "AdditionalDescription" attribute to embed a product description (up to 4000 characters)
  • Your prices must be included between 1 and 20 000 euros.
  • Use a point (.) instead of a comma (,) as decimal separator.

Manage your Exclusions

Follow the usual instructions for exclusions for this channel:

  • Products whose EAN codes do not contain 13 characters.
  • Products whose price is less than 1 euro or more than 20 000 euros.
  • Products whose quantity is less than 0 or greater than 999.

Are there product variations in your catalogue? Check whether the parent products should be excluded or not in the step dedicated to variations.

Preview your data

Check the data you are about to send to the channel at the "Preview" step.

Configure your Options

Configure options before sending your products catalogue to Fnac.

Shop ID : Enter here your FNAC ID communicated by your Fnac account manager

Launch the channel catalogue

Before sending your optimised catalogue to the channel:

    • Check that your channel online store has been created and opened.
    • Check that there are no rules created in your channel back office.

Note: contact your  channel account manager if you have any question on this matter.

Two distinct feeds are sent to the channel through API:

Products feed is sent automatically to Fnac:

  • It update/create products on Fnac
  • It is sent twice a day

If your products are not in error, they will be created on Fnac and will appear online within 48 hours, after sending the feed offers.

Offers feed is sent automatically to Fnac:

  • This feed upload/update your offers (price, stock, promotions, etc.).
  • It is sent to FNAC every hour.

Read Integration Reports

Read offer Integration Reports to check that your products are properly configured for the updates. These reports list only items which were rejected by Fnac. For each product in error, Fnac specifies the reason for the rejection.

Integration reports are available and downloadable

  • from Lengow: "Channel" tab > select "Fnac" > click on "Activity".
  • from your Fnac Mirakl back office: "My Inventory" > "Import From File" > "Track products imports"

Edit a product file

Contact your Fnac account manager to edit this data.

Data is automatically updated as soon as the offer feed is sent out.

Unpublish/Delete an offer

  • To stop advertising an offer on Fnac, send a "0" quantity.
  • To delete an offer from your Fnac back office, contact your Fnac account manager to know the procedure to follow.
  • To delete a product from your Fnac back office, contact your Fnac account manager to know the procedure to follow.

Manage your Fnac orders

You can manage your orders in the Lengow platform.

1. Order retrieval

Lengow retrieves new or modified orders on the channel's website:

  • Every 30 minutes
  • Once a day, for new orders made or amended in the last 5 days 

2. Order processing

Orders go through various statuses in Lengow while being processed:

  • Here is the list of statuses corresponding to orders statuses in Lengow:

    • Waiting_acceptance:
      "Created"
      "ToAccept"

      The order has been received and is waiting to be accepted or refused.
      Here is what you can do at this stage:
      • Accept the order. You have to precise the country from where you ship products. You may select a product line.
      • Refuse the order. You may select a product line.

    • Accepted: 
      "Accepted"
      The order has been accepted.
      At this stage, you cannot carry out any action.

    • Waiting_shipment.
      "ToShip"
      The order has been accepted and is awaiting for shipment.

      At this stage, you can:
      Confirm order shipment. Specify the tracking number and carrier name before to ship the order.
      Refund all or part of the order.
    • Shipped:
      "Shipped"
      The order has been sent and the shipment is in progress.

      At this stage, you can: Refund all or part of the order.

    • Canceled:
      "Cancelled"
      The order has been cancelled. 
       At this stage, you can: Refund all or part of the order.  

    • Refunded.
      "Refunded"
      The order has been refunded.
      At this stage, you cannot carry out any action.  

    • Refused.
      "Refused"
      The order has been refused.
      At this stage, you can: Refund all or part of the order.

    • Closed.
      "Received"
      The order is closed. 
      At this stage, you can: Refund all or part of the order.

July 2021 VAT legislation 

At the waiting_shipment stage, shipping from country have to be filled in to be compliant with legislation.

If you do not enter this information when accepting the order, or if you use the automatic acceptance feature in Lengow, the default shipping country will be taken into account. 

This can be set directly via your Fnac.com seller back office.  

Fulfillment orders

If "Fulfillment" feature is made available by the marketplace, information will be automatically retrieved as specified in the "Lengow & Fulfillment" guide, "Orders Import" step.

Contact

  • vendeurspros.mp@fnac.com: contact to use to open a Fnac seller account.

Channel's news

Find here the latest changes/communications from the channel and what you have to do in Lengow:

July 2022 - Changes in categories and attributes
  • To sum up

Certain categories and attributes will be removed and replaced by new ones. 
Product creation and modification is not available during Fnac's technical shutdown, from July 4th to 28th.

  • What you have to do in Lengow

Check the settings of the products in the affected categories (see below the original message for the list of categories):

  • Original message

[...] Fnac and Darty have worked on the standardization of our catalogues since April. This has led to changes in the list of categories and attributes to be filled in your flows for creating or modifying product sheets for the categories below :

    • Sport & leisure
    • DIY & Gardening
    • Pets products
    • Music instruments
    • Goodies

Following the different deployment task, you may have to recreate your offer.[...]

FNAC :
There will be a technical shutdown during the migration from July 4th to 28th. All product creations or product changes you will make will have to wait until the end of the migration to be observed on Fnac.com.

From Friday 15th of July, MIRAKL FNAC will be updated : new categories and attributes will be set in order to classify and describe your products.
If you usually work with an API flow, with a channel manager or regularly update your offer CSV, don’t worry, your offers will be automatically recreated.
In case of a manual management of your offers from the seller back office, you may have to recreate them. We invite you to check after our category updates that your offers are still online.

If you have created product sheets in those categories in the past, we will change their categories and make changes to bring the content to the new attributes. For your future product creations, you need to use one of the categories listed in the file below: https://fnacdartymarketplace.com/wp-content/uploads/2022/07/New_CategoriesAttributes_Diversif_lot2.xlsx.

We are completely aware that these projects impact you on a daily basis, and we are working to improve our transition processes for the Fnac/Darty Marketplaces so that it is transparent for you.
If you have any questions, you can contact us at support-marketplace-darty@fnacdarty.com with the subject line « Uniformization of product categories ».

9th May 2022 - Modification of second hand products statuses
  • To sum up

In order to be always more precise on the condition of second hand products, Fnac modifies its second hand products statuses and removes the "reconditioned" status.

  • What you have to do in Lengow

You can now switch your products to the new status by contacting your account manager in order to unlink your SKUs currently in the "reconditioned" status. After confirmation from your account manager, you will be able to change the status of your offer to the new status of your choice.

    • For second hand products, you will have to modify your offers currently in the "reconditioned" status which will disappear on May 9th 2022.
    • No modification is required if you sell "New", "Used-Very Good", "Used-Good", "Used-Correct" products.
    • The "Secondhand-Like-New" products will have to be renamed to "Secondhand-Perfect".
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