Mirakl orders

Orders go through various statuses in Lengow while being processed.

Statuses for Mirakl orders

Here is the list of Lengow statuses corresponding to orders statuses using Mirakl System:  

• "new": [ "STAGING" ]
• "waiting_acceptance": [ "WAITING_ACCEPTANCE" ]
• "accepted": [ "WAITING_DEBIT", "WAITING_DEBIT_PAYMENT" ]
• "waiting_shipment": [ "SHIPPING" ]
• "shipped": [ "SHIPPED" ]
• "refused": [ "REFUSED" ]
• "closed": [ "CLOSED", "RECEIVED" ]
• "canceled": [ "CANCELED" ]
• "refunding": [ "WAITING_REFUND", "WAITING_REFUND_PAYMENT" ]
• "refunded": [ "REFUNDED" ]
  
  

Possible actions on Mirakl orders

• accept or refuse: order must be at "waiting_acceptance" status.
  
  
• ship: order must be at "waiting_shipment" status.

Ship action requires "tracking_number" to be specified.

If you're using a carrier unregistered by Mirakl, you can enter a "tracking_url". When the carrier is registered by Mirakl, this information is computed automatically.   

• refund: order must be at "shipped" or "closed" status, or for La Redoute only, at "waiting_shipment" status.

Refund action requires "reason" to be specified from the valid values accepted by the channel.

Note: To do a refund at the "closed" Lengow status, the order must be at the "RECEIVED" Mirakl status. If the order is at the Mirakl "CLOSED" status, the refund will not be processed. Both these Mirakl statuses correspond to the Lengow "closed" status.

Order document

If the marketplace provides an order document (such as a delivery note), you will find it in the order details on the Lengow platform: