1. Lengow Help Center
  2. NetMarkets
  3. Marketplace Channels
  4. Mirakl - Common Information
Applicable products: Netmarkets

Mirakl Order Management

Order processing

Orders go through various statuses in Lengow while being processed.

Lengow statuses correspond to the following Mirakl orders statuses.
For each Lengow status, the possible actions are listed:

Lengow Status Mirakl Status Possible Actions at this status
"new"

"STAGING"

❌ No action available
"waiting_acceptance"

"WAITING_ACCEPTANCE"

- "accept"
- "refuse"
"accepted"

"WAITING_DEBIT"
"WAITING_DEBIT_PAYMENT"

❌ No action available
"waiting_shipment"

"SHIPPING"

- "ship" action requires:
    • "tracking_number"
If you're using a carrier unregistered by Mirakl, you can enter a "tracking_url". When the carrier is registered by Mirakl, this information is computed automatically.

- "refund", "partial refund" actions requires:
    • "reason" (must be one of the valid channel-accepted values)
"shipped"

"SHIPPED"

- "refund", "partial refund" actions require:
    • "reason" (must be one of the valid channel-accepted values)
"refused" "REFUSED"

❌ No action available
"closed" "CLOSED"
"RECEIVED"

- "refund", "partial refund" actions (only if Mirakl status is "RECEIVED"), requires:
    • "reason" (must be one of the valid channel-accepted values)
Note: To do a refund at the "closed" Lengow status, the order must be at the "RECEIVED" Mirakl status. If the order is at the Mirakl "CLOSED" status, the refund will not be processed. Both these Mirakl statuses correspond to the Lengow "closed" status.
"canceled" "CANCELED"

❌ No action available
"refunding" "WAITING_REFUND"
"WAITING_REFUND_PAYMENT"

❌ No action available
"refunded" "REFUNDED"

❌ No action available
You can process partial refunds by quantity (units) and/or by amount (monetary value).
Depending on your use case, follow the dedicated guide below.

Fulfillment orders

If "Fulfillment" feature is made available by the marketplace, information will be automatically retrieved as specified in the "Lengow & Fulfillment" guide, "Orders Import" step.

Order document

If the marketplace provides an order document (such as a delivery note), you will find it in the order details on the Lengow platform:

Mirakl doc ex.png

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