To open a ticket, your account and feed IDs are required. How to find them?
To know your Account ID, go to the "General Information" section of your account.
You will find your Account ID and your Customer ID on the left-hand side of this page (see screenshot below). The Account ID is the one to provide when contacting our Support team.
When hovering over the name of your account, you'll also see the date of creation of your account.
To know the ID of one of your channels, click on the "Channels" tab and select your feed.
The feed ID is displayed next to the feed name (see screenshot below).
Tip: The feed ID is also present in the page's URL (highlighted below in green), making this ID visible in the Settings section of the feed as well.