Order management in Lengow
Manage marketplace orders (status changes) from the "Orders" tab in the Lengow plugin.
Note
- Orders are only imported into Shopware once their status has become "Waiting for shipment".
- As the import of an order into the Lengow plugin causes a decrement of stock for the product ordered, no import is made at the status "cancelled" and "refunded".
- Once the order is imported, it will no longer be synchronised with the plugin.
- Refund actions are NOT possible from the plugin, even if the marketplace allows them. Any order refund must be processed directly from your Lengow account or via our API.
Order management in Shopware
In the "Orders" tab of Shopware, find all your orders with information displayed in the top left indicating:
- Orders in error during import
- Orders waiting for shipment
- The date of the last synchronisation
Synchronise orders
- On the right side of this page, the "Synchronise orders" button allows you to import all orders manually. For each order, restart this import individually through the action column once corrections have been made. A synchronisation runs automatically every 5 minutes.
- When you select an order from Lengow, a dedicated block containing all the Lengow order details will be displayed.
If necessary, you can adjust import settings for orders in the "Import settings" section of the plugin.
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