Shopify ID & Mirakl
The app allows the synchronisation of orders only with the Shopify ID.
If you are using a Mirakl marketplace, you must fill in the “sku_offer” attribute in your Mirakl channel with the Shopify ID catalogue field.
In the “Orders” section, find all of your orders and especially orders that have been transmitted through Lengow from the marketplaces.
- Orders are coming in Lengow at "waiting_acceptance" status.
They are imported in Shopify from the "waiting_shipment" status.
Every 30 minutes: automatic retrieval of orders updated in the last 2 days.
Look for the "Lengow" keyword to display all the orders coming from Lengow.
Find an order by searching for its number in the Shopify search engine
Automatic VAT calculation in Shopify
Some marketplaces do not provide VAT details in the order data sent to Lengow via API. When this occurs, the VAT amount is missing from the total order amount.
The Lengow Shopify App can automatically calculate the applicable VAT for each product in the order and include it in the total amount.
The calculation is based on the VAT rates configured in your Shopify settings.
Important: For this feature to work properly, make sure VAT is correctly configured in your Shopify store settings for all products.
Limitations: Shipping VAT is not currently included in the automatic calculation.
In the Order Tab
Find details regarding the origin of the order. The "additional details" block on the left of the screen displays the data that Lengow has recovered from marketplaces such as:
- Marketplace name
- Marketplace SKU
- Whether the marketplace has managed to send it or not
- ...
Action on orders
- Actions taken on orders (send, refund and cancel) in your Shopify backoffice are automatically transmitted to Lengow, then to the marketplace.
- To add tracking information or return tracking information, refer to the dedicated articles.
- To refund an order, please read the dedicated article: How to refund orders directly from Shopify?
Orders error
To ensure that you have no orders in error, Regularly check the "Orders" section of the Lengow platform.
When an error is detected in your order (missing item in the delivery address, non-existent product variation, ...), its synchronization with Shopify cannot be completed. The order is not imported into your Shopify backoffice.
Orders in error are marked with a red banner and an exclamation mark on the order dashboard in your Lengow account. (image 1).
A message will inform you of the reason for the error in the order detail. Once the issue is fixed, synchronize your order again. It will appear in your Shopify backoffice. (image 2)