In the “Orders” section, find all of your orders and especially orders that have been transmitted through Lengow from the marketplaces.
They are imported in Shopify from the "waiting_shipment" status.
Every 30 minutes: automatic retrieval of orders updated in the last 2 days.
Look for the "Lengow" keyword to display all the orders coming from Lengow.
Find an order by searching for its number in the Shopify search engine
In the Order Tab:
Find details regarding the origin of the order. The "additional details" block on the left of the screen displays the data that Lengow has recovered from marketplaces such as:
- Marketplace name
- Marketplace SKU
- Whether the marketplace has managed to send it or not
- ...
Action on orders
Actions taken on orders (send and cancel) in your Shopify backoffice are automatically transmitted to Lengow, then to the marketplace.
To add tracking information or return tracking information, refer to the dedicated articles.
Refund: For marketplaces that accept it, the refund must be made from the Lengow platform ("Orders" tab).
Orders error
To ensure that you have no orders in error, Regularly check the "Orders" section of the Lengow platform.
When an error is detected in your order (missing item in the delivery address, non-existent product variation, ...), its synchronization with Shopify cannot be completed. The order is not imported into your Shopify backoffice.
Orders in error are marked with a red banner and an exclamation mark on the order dashboard in your Lengow account. (image 1).
A message will inform you of the reason for the error in the order detail. Once the issue is fixed, synchronize your order again. It will appear in your Shopify backoffice. (image 2)
