You can manage your orders in the Lengow platform.
Order retrieval
El Corte Inglés' orders are retrieved via the API connection of your Offer feed.
Lengow retrieves orders placed or modified on the El Corte Inglés' website:
- every 15 minutes over a day;
-
Once a day for new orders made or amended in the last 5 days.
Order processing
Orders go through various statuses in Lengow while being processed.
Lengow/Mirakl order statuses:
Here is the correspondence between Lengow order statuses and El Corte Inglés order statuses:
- "new": [ "STAGING" ]
- "waiting_acceptance": [ "WAITING_ACCEPTANCE" ]
- "accepted": [ "WAITING_DEBIT", "WAITING_DEBIT_PAYMENT" ]
- "refused": [ "REFUSED" ]
- "waiting_shipment": [ "SHIPPING" ]
- "shipped": [ "SHIPPED" ]
- "canceled": [ "CANCELED" ]
- "to_refund": [ "INCIDENT_OPEN" ]
- "refunded": [ "REFUNDED" ]
- "refunding": [ "WAITING_REFUND", "WAITING_REFUND_PAYMENT" ]
- "closed": [ "CLOSED", "RECEIVED" ]
-
"to_pickup": ["TO_COLLECT"]
Possible actions:
- accept or refuse the order. (order must be at waiting_acceptance status)
-
ship the order. (order must be at waiting_shipment status)
Ship action requires "tracking_number" to be specified.
Printing the label is also required (read more below). -
refund (order can be at shipped or to_refund status)
Refund action requires "reason" to be specified from the valid values accepted by the channel. When the refund action is in progress (REFUNDING), the TO REFUND status is displayed on your order with a rotating icon next to it. -
set_delivery_date (order must be at shipped, to_pickup, to_refund or closed status)
Set_delivery_date action requires "delivery_date" to be specified (delivered to the end-customer).
(Read more below)
"set_delivery_date" action
The "set_delivery_date" action (the date of receipt by the customer) is mandatory for El Corte Inglés ("fecha-entrega")- Delivered date must be completed 24 hours after the “SHIPPED” state.
- It is not possible to indicate future dates. Delivered date can not be higher than the API call execution time.
- In Lengow, this action can be sent by entering the delivery date in the order's page.
- This action cannot be sent using one of our Lengow plugins.
Retrieve the label via API
A label ("etiqueta") must be printed and stuck to the package sent to the customer.
You can retrieve this label when the order is at waiting_shipment status. This action is only available through API with the "document" endpoint (see our API documentation).
Print the ECI label in 10x15 cm format and stick it on the outside of the package of shipping during logistics preparation (ideally on the side of the parcel).
Order document
El Corte Inglés provides the "Etiqueta Venta en Proceso ECI" (in-process sale label), only for the orders to pick-up in an El Corte Inglés store.
This document is available in the order detail in the Lengow platform:
Fulfillment orders
If the "Fulfillment" feature is made available by the marketplace, information will be automatically retrieved, as explained in the "Lengow & Fulfillment" guide, at the "Orders Import" step.