OTTO - Order Management

You can manage your orders in the Lengow platform.

Order retrieval

Lengow retrieves orders placed on the channel website 15 minutes.

Order processing

Orders go through various statuses in Lengow while being processed.

For Otto here are the Lengow statuses you can find on your orders:  

✅  "waiting_shipment" is Lengow status for:   

• "CONFIRMED"
• "PROCESSABLE"

Possible actions at this status: 

- ship. It requires the carrier and tracking number to be specified. (Note that for DHL, a 20-digit tracking number is required, i.e. with the leading zeros.)

    > If the client chose "parcel" as delivery mode, fill in both return_carrier and return_tracking_number.

     > If the client chose "forwarder..." as delivery mode,  return_carrier and return_tracking_number are optional.

In all cases, you can also specify the sender's address information ("from_address_city", "from_address_country_code" and "from_address_postal_code") and the product line (line).

- cancel. You may specify the product line to cancel.

✅ "shipped" is Lengow status for:    

• "SENT"

✅  "canceled" is Lengow status for:  

• "CANCELLED_BY_CUSTOMER"
• "CANCELLED_BY_MARKETPLACE"
• "CANCELLED_BY_PARTNER"

✅  "refunded" is Lengow status for:     

• "RETURNED"

✅  "waiting_acceptance" is Lengow status for:  

• "ANNOUNCED"  
  
  

Recovering old electronic equipment from the end buyer

As a seller if you have to recover the old electronic equipment from the end buyer, the info will be made available either:

• In Lengow > At the order level > via CSV export of Orders
• In Lengow plugin > in the "extra" field

• Via Lengow API > in the weee_pickup tag (within "order_line_meta"), with the true or false info:
  Example :
  "order_line_meta": {​"weee_pickup": true,}

Otto Receipt

For each order, Otto provides a purchase receipt (also called an invoice). This document is made available to you via the Lengow API, as well as in the Lengow platform, in the order details (see screenshot).