Read product and offer Channel reports to check that your products are properly configured. These reports list only items which were rejected by OTTO. For each product in error, the channel specifies the reason for the rejection.
Product and offer channel reports are available and downloadable from Lengow: "Channel" tab > select your OTTO channel > click on "Activity"
To help you correct these errors, read our OTTO error resolution section.
Please note that the product anomalies found in Otto in the "Produktanalyzen" tab (updated each night by Otto) or directly in the "Produktübersicht" menu are not retrieved in Lengow.
Otto works in differential mode, meaning that only the modifications are sent to the channel during the day.
However, full synchronizations are done during the night to send the whole catalogue.
To get the full offer or product Channel reports, make sure to download the one corresponding to those full updates in the "Previous channel reports" section :
- The full offers synchronization takes place around 03:40 a.m. CET
- The full products (including prices) synchronization takes place around 03:00 a.m. CET
Tip: If your prices are not up-to-date, make sure to check this report.